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5 helpful highest ranking reviews
Alexander Perkins
This shop did such a great job on my car I promised I'd leave a review for them. Car was damaged from being sidelined at a merging lane. The car looked and drove better than what I remember. They worked directly with my insurance which made it easy. They also let me make multiple payment methods as I didn't realize I reached a daily credit limit and while inspecting the vehicle, they proactively offered to buff off a few scrapes and scratches where it wasn't impacted by the accident
Kenneth McCreary
It is very stressful when you are involved in an accident -- someone recently hit my truck when it was parked. Luckily, they were honest and reported the incident. I then had to find a reputable collision center. I checked out several collision repair shops in the DC area, and I felt Metro Motors was the best option: because they examined the damage and clearly explained what needed to be done to bring my truck back to its original state and how long it would take. They even gave me a tour of their facility and showed me their work on other vehicles. I was impressed they were working on many fleet vehicles and vehicles from the federal government. During the process, communication was excellent t: they texted detailed photos of the repair progress, and they took care of communication with the insurance company and submitted supplements for the necessary work. The repairs were completed early, and my truck was even better than before. It is stressful when you car has been damaged, and finding a collision center that you can trust is important. I am hope I am never involved in another collision, but if it happens again, I would not hesitate to return to Metro Motor Collision Repair. I am thankful that I found them!
Indya Williams
I recently had my BMW X5 serviced and repaired after an accident, and I couldn’t be more pleased with the experience. From start to finish, the team did an amazing job restoring my vehicle. After the accident, I was worried about whether my X5 would ever look and drive the same again, but they completely exceeded my expectations. The bodywork and repairs were done flawlessly — you would never know the car had been in an accident. Not only does it look fantastic, but it’s also running like new again. They paid attention to every detail and made sure everything was repaired properly and safely. The customer service was outstanding throughout the entire process. They took the time to explain what needed to be fixed, kept me informed with updates, and answered all of my questions. Everyone was friendly, professional, and genuinely cared about making sure I felt confident and satisfied. On top of the high-quality work and excellent service, their pricing was very fair and reasonable. It’s not easy to find a shop that combines expert repairs, honesty, and great customer care — but they absolutely delivered. I highly recommend this shop to anyone needing reliable collision repair or general automotive service. They truly go above and beyond!
A Daniels
The entire team at Metro was amazing. My repairs were completed very quickly, and they kept me informed every step of the way. They worked seamlessly with my insurance company and made sure I was always in the loop. Everyone I interacted with had a pleasant demeanor, and their customer service was truly exemplary. I highly and wholeheartedly recommend Metro Motors Collision.
Troy Mattison
10/10 Service – Highly Recommend! I recently had some collision repair work done at this shop in DC and couldn’t be happier with the experience. Karim, the specialist I worked with, was awesome—extremely knowledgeable, transparent, and down to earth. He kept me informed every step of the way and made the whole process feel smooth and stress-free. Although the repair took a bit longer than originally anticipated, it was only because they discovered some additional work that needed to be done and had to order parts to ensure everything was fixed properly. The extra time was worth it—my car looked like new when I picked it up. At pickup, I was helped by Bakr, who I later found out is the owner. You wouldn’t have guessed it because he was just as friendly and approachable as everyone else. He even suggested some tasteful cosmetic mods for my BRZ and offered to arrange a pickup for my Enterprise rental to save me the hassle of making another trip. This place goes above and beyond. I’ll definitely be coming back soon for those mods!