Location
Contact Information
Hours of Operation
- Mon-Fri 9am-6pm
- Sat 9am-4pm
- Sun Closed
Quick Actions
Business Information
Rating
Reviews
Business Type
GPS Location
5 helpful highest ranking reviews
Jung Woo
My car had 12k miles and was only 8 months old when I came here. The car was taken here by the body shop after a rear end collision that required an alignment. I had to return 3 times afterwards because the car was still not right. In the initial alignment, the rear right toe was out of spec. I picked the car up the next day. The steering wheel had to be turned a little to the right. The printout also showed that the rear right toe was out of spec, so I returned the next day to have these issues corrected. This time, they were able to get the rear right toe in spec, but now the total rear toe was out of spec. Before leaving, I asked them why the total rear toe was out of spec. They told me that since the car was not brand new, it wouldn't be able to be aligned to spec! Unbelievable. I took it back to the body shop, and they decided to replace any remaining rear suspension parts, to rule out any underlying causes. The body shop took it to them a 3rd time, and they were able to align the car to spec. However, the steering wheel was still slightly to the right when going straight. The body shop spoke to them on my behalf, and they agreed that they would fix it. I made an appointment and returned. I was very calm and patient, I explained that the steering was still slightly off. The alignment mechanic came out and immediately started shouting at me, saying that I need to just go to the dealership, they did everything right, they don't know why I keep coming back. They insisted that I was wrong about my steering wheel, and that they were not at fault whatsoever. I simply requested that they only align the front two wheels and get the steering wheel straight. It didn't warrant such an angry response I ended up taking it to a dealership, and the steering wheel was at 0.09 degrees to the right. (Spec is -0.05 to 0.05) Clearly, A Plus did not do a proper job aligning the car. They refused to acknowledge their poor service and yelled at me for pointing out their errors. See my images below. The steering wheel is how they kept giving the car to me. When driving straight, the wheel was slightly to the right. The printouts are from the first 3 alignments I got from them, and the other one is the one that the dealer did properly. Do not bring your car here. Go elsewhere. ******EDIT****** Notice how any time a customer gives their negative review, they refuse to take responsibility for their actions. They blame the customer. They responded to me saying that they gave me good customer service. I don't think screaming at the customer is good service. I can't expect my car to drive straight after an alignment? Why was the other shop able to get my car aligned properly and driving straight in less than an hour? Avoid this shop!
Brittanie Davis-Marsh
Miss diagnosed my car told me I needdd a front right strut I had the strut replaced to only find out I needed breaks and rotors. I called to speak to the mechanic and the receptionist/ wife hung up after I explained my situation and told em she didn’t care it’s not her issue. After causing me 1600$ in repairs 700 in which I did not need do not use them.this is the strut that was taken off my car that he stated was bend it is not
M Malik
I had new tires installed at a shop nearby, and brought my vehicle (2016 Accord) here for wheel alignment. They took my car in right away. After about 30 mins or so, the mechanic comes back and says that he couldn’t do the wheel alignment because my right front passenger side wheel needs steering knuckle and wheel bearing, and the total cost would be $847.00 including labor. That just didn’t sound right because I know what sort of condition my car is in, having been the only owner. I did pay them 70 dollars and left. I’m not a mechanic, but again, I never heard any sounds or felt an indication that something isn’t right with wheel bearing. Nonetheless, I wanted to get a second opinion and took my car to a trusted family mechanic. He put the car on the lift and after inspecting the vehicle, he stated that he didn’t see anything wrong with the wheel bearing or steering knuckle. He also referred me to a good year nearby where I could take my vehicle for wheel alignment. So I took my car to the Good year and they were able to do my wheel alignment without encountering any issues. So basically I paid auto medics 70 dollars, wasted time and almost got ripped off even more. I sure as hell won’t be returning here for any future repairs.
Desta Ergano
September 13/2021 I took my Chevy suburban for battery problem. The owner of auto Shope told me to replace Alternator and the battery, that cost $889. I told him I have alternator charge me for labor his wife aggressively asking me if you don’t take our part we will charge you for diagnosis battery $75. They charged to install 1 alternator $150 to diagnosis $75 total $225. This Is rip off.his wife is very Aggressive and angry for anything Question customer asked her. #I’m encouraging all my friends and fellow Americans it’s better to go other mechanical shop or any dealer rather than this Disrespectful and overcharging greedy Korean shop.
Bigkhaat Jackson
Brought my car in for a simple alignment, i left still needing an alignment and my vehicle has another issue of leaking fluid because the vehicle was lifted improperly.. Owner also made a list of parts to be replaced that didn't need to be,, Owner/Lead tech has limited knowledge on vehicle repair, technicians are even worse. These guys had no idea that I run a Mobile Auto repair service for 22 years..I had to repair my own vehicle do to there mistakes which cost me more time and money. On top of that i have to pay someone else to properly align my vehicle.These guys are idiots. I would not recommend this place to do anything on any vehicle..