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5 helpful highest ranking reviews
Ellie Christensen
My car's check engine light came on while I was in the process of moving. Like pulling onto the highway with my car packed. I had to find a place to drop off my stuff and then took my car to the nearest service center. I read the Google reviews after I dropped my car off and got really freaked out and thought I had made a mistake by not doing research before scheduling an appointment. I was wrong in my fear. The guys there got me up and running faster than any mechanic in the area quoted me, it was pricey but that's name brand service. After I got my car back it handled better than when I purchased it from CarMax. I'm horrible with names but the guy who did my paperwork was Maurice I think, and the guy that seemed like he was doing the work looked like Henry Deacon from Eureka. Both of them made my overall service experience better and my moving troubles got sorted out easily because of them. They were kind, understood the urgency of my situation and made it happen. 10/10 across the board
Rose Donovan
Annapolis Hyundai has had our six-month old 2025 Ionic5 EV for 4 weeks, after it stopped charging. They have been useless and rude since day 1. They return phone calls maybe after we've left numerous voice mails. They have said they don't know what's wrong with the car. They replaced the ICCU (charging unit) to no avail. That was more than a week ago. If anyone has any ideas on how to get them to talk to us, we'd be grateful. We have initiated the lemon law process, I guess they have another week or two to respond. We have no faith they will do so. Help!!!
Billy F.
They hold your car hostage for months and months without any solutions offered or any expected return dates... The parts never come in even when they said they've orded them. Seems like no one his holding anyone here accountable or setting a standard of basic professionalism... Corporate needs to clear house here ASAP, cause they definitely do not offer anything close to the definition of "service" for their customers. . .
Messi Faisou
I am writing to express my extreme disappointment with the customer service I received from the service department (Julie). Her conduct was unprofessional, unfriendly, and entirely unhelpful, marking it as the single worst service experience I've ever had. This level of service is unacceptable and reflects poorly on the entire department.
Zainab S. Rhazi
If I could give a zero-star rating or a negative 5, I would not hesitate. I'm someone who typically keeps my mouth shut if I don't have something nice to say. But let me start from the beginning. For my 90K maintenance service, I went to Hyundai, back when they were in West Street. For my next oil change, I had gone to Jiffy Lube or some similar establishment because getting someone on the phone or finding an appointment is as elusive as a winning lottery ticket. Upon arrival, I was asked if I wanted the 90K service since it wasn't showing up on the Carfax. I figured that was an oversight and declined. The mechanic then said it had never been performed, since the filters were clearly not changed (cabin and air filters were filthy). I paid for new ones and contacted Hyundai. Their then new manager apologized and promised a 200 dollar discount on the next service, plus whatever might be missing from that service. So, a few months later, I took my vehicle there for an oil change. as soon as I left the lot, the oil light came on. It was a Saturday, and they were closing. I assumed it was a simple sensor that hadn't been reset. I called and went back shortly after and asked them to fix whatever they had messed up. Instead, they blamed Jiffy Lube, claiming I had used faulty generic oil filters. They kept my car for 3 weeks and wanted to charge me upward of 2000 dollars. We negotiated it down to 700, and I vowed never to use them again. They also refused to apply the discount I had been promised. Fast forward to less than 2 weeks ago, I noticed an oil leak and topped off my oil twice on the same week. So, I decided not to go to work. A neighbor noticed an oil consumption problem and recall for Hyundai, they ignored that. Then they claimed it would take 3 weeks and they had no loaners for them to fix my vehicle. I asked if they could just take a look, to which they agreed as it would only take 15 minutes to determine the issue. They then said it was a switch that needed to be replaced. It was supposedly $57+ labor and they said they could do it that same day (Friday). Before the end of the day, they called and said they hadn't gotten around to fixing my car, but would have it ready Saturday. I accepted. The next day, after 8 unanswered calls, I finally got a hold of them, only to be told they didn't have enough mechanics to do all repairs and to come get my vehicle or wait until Monday. I went there, and noticing how frazzled the lady behind the counter was, I tried to calm myself. I agreed to rent a car and come back Monday after work when she promised my vehicle would be ready. Monday, I called and my car was not even in the pipeline to be fixed. When I lamented the poor customer service and the fact I had spent close to $200 for the diagnosis plus another 300 for the rental, the manager told me I was welcome to take my car elsewhere. Very condescending! The next day, I took my vehicle to a different shop. I was then told that the issue was the back seal, and not a switch. So not only did they misdiagnose the issue, they also cost me about 500 dollars and wasted time, plus 2 days off I should have spent working instead of fretting.