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- Mon-Fri 6:30am-6:30pm
- Sat 7am-4pm
- Sun Closed
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5 helpful highest ranking reviews
Jennifer Çoates
I went in yesterday for a light showing “transmission problem”. Allan Watt asked me if I had an appointment. I did not. He informed me that my usual service rep, Jeff, was not in. After diagnostic, I was told I needed a costly transmission switch replacement and service would be completed by noon the next day. I was given a loaner vehicle. I was called the next day when my vehicle was ready. A customer engagement (free snacks and drinks) event was in progress when I arrived.👏🏾👏🏾👏🏾 I paid for my repair and grabbed snacks. My car had been washed. I noticed that the “Auto Off Switch” (A), a part which is housed in the same section as the transmission switch was now not working. Allan took my car back to the technician. He said that the technician did not touch the “A” switch. I told Allan I never had a problem with the “A” switch, but I read there were problems with the “A” switch. Allan pulled my file and saw that I was due an update for the idle stop “A” switch. He suggested I have it repaired when I come for my next oil change which I agreed to. At first, I give a rating of 4 mainly because there was a lack of customer care regarding an associated/adjacent problem with the “A” switch, which could have easily been fixed when the technician removed the housing for the transmission switch, especially because of the update notice. I noticed that my file showed other lines of info, but besides the idle “A” switch update repair no other necessary update info was mentioned to me. For road safety, I would like all my recalls/updates fixed. I returned on a Saturday. Jeff was not available. Immanuel Odige assisted with the “A” Idle stop update. When my car was returned, all computer lights were off. I drove toward home without pressing the “A” idle off button, but then the car stopped and the green “A” light showed on the dash. I pressed the “A” switch to turn idle stop off, but nothing happened. It was not until I took my foot off the brake that the car started again. I can not drive like this. I called Immanuel and asked for the manager who was not in. I was told to call on Monday. On Monday I talked to Steve, the manager, who would like me to bring the car back in. Allan called instead to set an appointment time only when “A” button part is in. Allan called and says the part had to be ordered and will cost $250. He claims they never touched the “A” button. I rejected the offer as the “A” button has always worked and was working when I brought the car in. I asked for manager then called and left a message for the manager to call back. Steve calls back and repeats what Allan says. Again I reject offer and insist that I need my car operating the way it did when I brought it in so I can drive safely on public roadways. Makes me wonder if the “A” switch problem is National Highway Traffic Safety Administrations (NHTSA) issue. I called big Honda to file an official complaint. I will take my car in for another assessment again tomorrow. I am downgrading my review to a 3. I took my car in again on today, Tuesday. I spoke to Allan and Steve. Steve suggested that the button be inspected. After inspection, I was shown debris that around the switch which probably caused the dysfunction. A new switch was placed in the car and was working properly. I agreed to the repair. I was offered a slight discount which I accepted. I applaud all involved for the customer care and service I received. I cancelled my initial complaint with big Honda. I upgraded my rating of O’Donnell Honda Service Center to 5.
AJ Roy
Bottom line, I dont think I'd trust them to work on my car and do a good job. We moved to Ellicott City recently and needed a dealer for our Honda. We've had great experiences at Honda dealers in NJ, but this place is very disorganized and just seems shady. I don't believe we will be returning even though it is 5 mins from our house. Wont be surprised if this place shuts down in the near future. 1. Service writer blamed us for not writing down mileage and made it seem like it was our fault for his techs not entering the correct mileage 2. Claimed they performed a tire rotation even though they dont have my advanced wheel laser cut conical lock key. Trust me you're not getting those locks off with a generic kit. We didn't ask for this service either. 3. when asked about the tire rotation they claimed it was free. (it wasn't we were charged $32 for it) and I showed proof it wasn't even performed since the brake dust wasn't even disturbed on any of the rims. Cmon guys we're not dumb and I've done my fair share of engine work (oil changes to ripping out a cylinder head) on other cars in the past. 4. I did give a star back because the service writer tried to make things right (removed the tire rotation, corrected mileage entry, an offered a free oil change) after confronted, but as a first impression this place is not run well. No good management or structure here to train people.
Steven West
This place is the best I get my vehicle serviced by Mr Jordan and he has been simply amazing his ability to empathize with the customer give accurate information along with how extend the vehicle life speaks volumes regarding the nobility of His character . Iam sure all the service advisors are good but Mr Jordan was the first one i interacted with with Last year . If i was to compare the service this establishment has extended compared to the other dealerships i have been to , the other dealerships fall extremely short this establishment sets the bar high with regards to service centers
Bob Kruse
Called to schedule repair for my Honda recall. I explained the reason for my call and without saying a word the service department transfered me to a recording. Very rude and unprofessional. I called to report the unsatisfactory customer service I received and lo and behold the service manager was the person who was rude and unprofessional. After using them for all repairs on my honda I will no longer be using them. If you can't treat people with basic respect then you won't receive my business.
Evan
I’ve been bringing my car to Ellicott City Honda service for over 6 years, but this recent experience completely destroyed my trust. About a month after getting an oil change here, my Honda broke down while I was out of state. A certified mechanic inspected it and confirmed that the oil drain bolt was missing — it had clearly not been secured properly during the last oil change. This mistake caused all the oil to leak out, triggered multiple warning lights, and left me stranded far from home. What makes this worse is that this isn’t the first time they’ve taken advantage of my loyalty. About two years ago, I was charged over $2,000 for a simple check engine light issue that turned out to be just spark plugs and coils.