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- Mon-Fri 9am-4pm
- Sat-Sun Closed
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5 helpful highest ranking reviews
Richard Brito
My car had a flat tire due to snow, and the towing company took my vehicle. The next day I found out where my car was and went to retrieve it. They told me that because the car had a flat tire, they would not release it unless I brought another tow truck. Even though I was willing to pay and take full responsibility, they refused to release my car. They would not allow me to change the tire on site, and they also refused to let me move the car outside so I could change the tire myself — even after I clearly stated I was assuming all responsibility. On top of that, the person I dealt with was rude, unprofessional, and behaved in a very aggressive and discriminatory manner. I truly felt I was being treated unfairly. They charged me $805 total: • $390 towing fee • $289 for “special equipment” — even though my car was on the street and not stuck. When I asked for an itemized receipt explaining what special equipment was used, they could not justify it. • $100 administration fee • They also charged me for two days of storage, even though the car was there for only one day. This feels like a complete scam and abuse of power. I even called the police, but unfortunately, they did not help, and I was forced to pay just to get my car back. I plan to file a lawsuit — not just because of the money, but because this company takes advantage of people and overcharges while breaking the law without consequences. If anyone else has experienced something similar with this company, please reach out. We should not allow businesses like this to continue exploiting people.
Miss T
My car was towed, and I was never notified of where it was taken. I contacted multiple tow companies and law enforcement agencies and no one could locate it. I only found it by chance nearly two weeks later, and was immediately hit with over $1,100 in storage fees. These charges are unfair, predatory, and exploitative, especially considering I had no reasonable way to retrieve my vehicle sooner. To make matters worse, the customer service was rude, dismissive, and completely unhelpful throughout the entire process. The lack of communication, accountability, and basic professionalism is unacceptable. I would not recommend this company to anyone.
Lindsey Price
READ & TRUST THE REVIEWS!! I am not one to automatically make bad reviews or put a company down but the way they talk to there customers & how rude & unprofessional they are, they definitely deserve all of the bad reviews they got. Had an 18wheeler truck towed through them after a wreck & came to pick it up. He was automatically rude & made up a bunch of lies saying things where wrong with the truck when there wasn't. Said we couldn't work on the truck on his property & none of his guys would work on it in 50 degree weather. Then told us it had to be towed out & that whatever towing company we used had to have his insurance. Said it couldn't be dropped off at a rest area or truck stop & couldn't drop it on the side of the road (even though we found a company that agreed to let us park it on the side of the road outside of their company) . He yelled & cussed at my husband over the phone for asking questions & made us feel like he didn't even want to speak. He is all about taking money & doesn't want you to be able to take your vehicle. I wouldn't choose this towing company if it was the last one available. Do better & have some respect & professionalism.
LaTrece Holmes
I’m not sure what all the bad reviews are about. I had a great experience with Automotive Support. I was in an auto accident Friday evening and the police had Automotive Support tow my car. Saturday morning I wasn’t ready to tow my car but needed to get my car seat for my child out. I called around 9am,10am. John answered and informed me that they didn’t open until 12 but to call back in 5 mins to see if he could get someone up there so that I could gather my belongings. I called back in 5 mins and he had somebody at the lot by time I got off the phone with him. They also had me fill out paperwork so that my car wouldn’t be move off the lot within the next 5 days. Also gave me an additional form to fax to them when the insurance was ready to pick the car up so that I wouldn’t have to make an additional trip back to the lot. I ended up getting the car towed myself on Wednesday. I called and they gave me the price that needed to be paid. When the tow truck arrived to Automotive Support they processed my car out with no problems. In fact Automotive Support was one of the stress free experiences I’ve had since getting into my auto accident Friday. Thank you for easing some of my chaos this week. I recommend! Also to add I saw some comments about race. I’m a person of color and was not treated as if they had a problem with me being African American.
techdaddio
Excessive charges and the hair trigger temper of the person behind the glass window made the accident more pleasant than dealing with these guys. Examples: $350 for a 6 mile tow, $75/day storage fee (well in excess of valet parking in mid-town Manhattan where you also wouldn't be charged a full day for the 4 hours before midnight as I was, ) $220 of extra charges padded on the bill for things like "admin fees." This was so beyond what is reasonable, bordering on predatory, taking advantage of those in a jam, that I am currently in the process of reporting this firm to the applicable Maryland organizations.