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- Mon-Fri 8am-5pm
- Sat 8am-2pm
- Sun Closed
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5 helpful highest ranking reviews
Doug Underhill
I had a great experience with Baxter Tire and Automotive in Pasadena. The onset of cold weather caused my 2017 Jeep Wrangler to overheat a couple miles south of their location on Mountain Road. At the recommendation of a local I caught a ride to Baxter and they took care of everything from arranging the tow to diagnostics and repair. They replaced a leaking water pump, and a stuck thermostat, reset the radiator which was not properly fastened, and did a flush of the cooling system. I picked it up the next day and everything was right as rain. Communication was beyond excellent and they gave me a detailed breakdown of costs for each of the items. The mechanic got on the phone himself to discuss some of the details, as the Jeep is far from stock (modified for offroad use). I I’ve had mechanics try to upsell this issue before, saying it would cost more to work on the vehicle or they could not warranty the work because it was modified. I got none of that kind of guff from Baxter. I would definitely recommend them for any automotive services.
Kimberly Schneider
Took my Jeep Wrangler in on July 1st to have the air conditioning coil replaced after a previous service and replacement of another part was not the problem. The manager Jeff had quit and John Baxter was working. I was told my Jeff previously it would be ready by Wednesday. Thursday was the 4th of July and he promised me after speaking to the mechanic that he could have it ready telling me it was a Labor intense job. I called on Wednesday John Baxter said it wasn’t ready and call back on Friday. I called back on Friday. It wasn’t ready. John Baxter was irritated and agitated telling me how difficult of a job it was telling me how hot it was outside telling me that they were shorthanded. He said it should be ready on Saturday to call. They’re open till two. Of course I called and by that time he was furious. It was after 2pm. My Jeep was not ready. He proceeds to tell me how hard of a job it was and then hung up on me. I finally picked up my jeep Monday morning paid the large bill of over $1800. John Baxter never mentioned to me any problems that he ran into. When I got on my jeep, I turned on the air conditioning and it worked fine. Then turned on my radio, and it was all static at that point. I looked down to my manual parking break, and the brush plate was missing and jammed down and broke off inside the mechanism. I went back inside and said John the brush plate is broken off and my radio doesn’t work. He simply looked at me and said I’ll order the parts. On Wednesday, I called to check on the parts and then he revealed to me that when he was repairing the air conditioning unit and had the dash apart, he had broken the antenna that was soldered on the back of my Radio and took the console apart, evidently broke off the brush plate. I asked him why he didn’t tell me this when I picked up my Jeep? He never answered. My point is he failed to tell me this when I picked up my jeep and paid him. Almost 2 weeks have gone by and I still have no parts. My radio is broke and the brush plate. I went to the dealer and got a quote on the brush plate finding out that it’s attached to the console and it comes in one piece. My radio has been discontinued, and I found the comparable model and got estimates and part numbers for everything that John Baxter broke. I called him up with the information and he refused to pay. Now the only recourse I have is to go to small claims court to have the repairs done. I used to recommend small businesses and I’ve always shopped locally but what I can tell you is that John Baxter is the most dishonest businessman I’ve ever met he does not stand behind his work, and he provides lip service . I believe years ago that he ran a good business when things were good. There must be a reason why everyone is quitting. Shame on you John Baxter for lies and deceit to your customer. See you in court!!!
Jose Payne
Very dishonest people. My car indicated brake pads needed to be changed but when they looked, all brake pads were intact, they never said anyting to me and went and replace them anyway and it wasnt necessary. Just to take a few bucks away from me. Very dishonest budiness. I recommend not goin their. I probbably will take them to court.
W214 MER
Please avoid taking your vehicle. Took my vehicle in for one specific thing and one thing turned into another turned into another completely unrelated. They had my vehicle I felt took complete advantage. Don’t take a chance with your time and your money and go somewhere else.
Chuck Jones
So I'm not much of a complainer but, I am when I pay top dollar and get a cut rate service. I bought a new set of tires from Baxter Tire in Pasadena for my 2013 Passat and is the first set of new since I bought it brand new. Immediately the front left tire was leaking and took it back to be fixed. Leaked again and took it back again they said it should be fixed. Leaked again, took it back to get an oil change and tire rotation. Of course I asked if they fix the tire again. I got it back, no tire rotation and the front in wobbled like I hit an IED and they said I was crazy no leak. My wife kept driving it and adding air because who has the time to keep taking their car to a bunch of crack heads to finally do a job correctly. So I called the manager this morning and explained my frustrations and the issues. He said bring it in and he will take care of it. I get the car back this afternoon and they just rotatesd the front tire with the back tire and squirted silicone on the bead instead of swapping out the defective tire. Get this smoke he tried to blow up my skirt "tires are rotated and if it keeps leaking you will need to change the rim due to corrosion". Guess what Chief, your the first person to touch my perfect rims and the last I checked a tire rotation includes moving both front tires to the back. Look at the pictures all the break dust on my rims is on the right side and none on the front. Avoid this place like the plague.....They will never touch my car again and it's a shame because it's the second set of tires I have bought from them including oil changes and vehicle inspections. Fool me once shame on you, fool me twice shame on me. I would never treat one of my customers like this and this shop is forever on the naughty list.