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5 helpful highest ranking reviews
Alexander Gouin
inking it over after a while I ask if I would see the invoice again the employee said no. Which made me think the clause in the invoice wasn't a liability waiver clause. I asked if I could take a photo of the clause he refused. I asked if he could hold it on the window and I'll simply reread it he refused. I then asked him if he could tell me what the clause was again he refused. Mind you all that time I had already paid . Then I received a call from the manager essentially calling me a thief, insinuating that I wanted to steal money from their company. He claimed he was being nice to me and opened the office today because of me. I appreciated being able to get my car but then he told be that I couldn't get the itemized receipt and I couldn't get my car unless I payed $1150 cash and not electronically. I went to an ATM and withdrew the money called a lawyer friend to come and check if the clause was indeed a liability waiver and not something else. It wasn't something else so that was good. This whole ordeal took about 5 hours. It could have been solved in 30 minutes with better customer service. Through the whole ordeal I was going to rate them a neutral 3 star but insinuating that I was a thief was rude and over the top. All though they've denied having taken me of a common thief in front of a bigger audience the fact that I was forced to pay through cash or money order is proof enough when others payed through Zelle Cash App or other electronic means.
Christina Walker
My car was towed here by police after a rear end crash that was not my fault. If I could have picked, I would have never supported a business like this. I was transported from the scene in an ambulance and police handled the rest. I called (after being released from the hospital) to ask could my husband come by and cover my windows (from the weather elements) which were shattered in the crash until an estimator arrives late next week. “Charlie in a different state” answers the phone and was so rude and disrespectful. He kept cutting me off and said “we close in 10 minutes you have to wait until next week”. “It’s your car you can do what you want”. No compassion or concern. Charlie needs some training on customer service. What an awful representation of a business.
C-M
I contacted this business to ask if my 26-foot box truck had been towed. The individual who answered the phone was rude and unprofessional, making the interaction frustrating and unhelpful. Customer service like this reflects poorly on the company. UPDATE: After initially leaving a one-star review due to an unprofessional phone interaction, I was contacted by CHD Towing management within two hours. Management apologized for the experience and proactively assisted me in locating my box truck. The follow-up and accountability completely changed my impression, and for that reason I’ve updated my review to five stars. While no one hopes to need a towing company, I would recommend this business based on how management handled the situation and took responsibility to make it right.
Elizabeth A
Very rude and unprofessional I would never ever have gone with them it was with the police call $380 for 6 Mile tow! I would never recommend them ever to anyone! Very rude an outrageous in price! OH NO YOU DID YOU DEFINITELY DID TO MY 2014 BUICK ENCLAVE! WHEN I TOOK MY WALLET OUT OF MY PURSE TO GET MY DRIVER'S LICENSE FOR THE POLICE OFFICER I SENT MY WALLET ON THE SEAT AND DIDN'T PUT IT BACK IN MY PURSE WITH EVERYTHING GOING ON I DIDN'T THINK ABOUT IT. UNFORTUNATELY FOR ME NOW I HAVE TO REPLACE EVERYTHING THAT GOES ALONG WITH WALLET SOCIAL SECURITY CARD, DRIVER'S LICENSE, CREDIT CARDS, INSURANCE CARD, MY MONEY. THE WALLET ITSELF! YOU'RE DEFINITELY TOWED ME!! And my medicine was in my wallet. And when my truck was placed in the parking spot in front of my home my wallet was not in there. Other than the fact that y'all have a base rate of $350 and then 6 me I literally live 6 mi from home 380 and I'm on disability and my food card was in my wallet everything you have to do with a card that goes into a wallet what's going and is gone. Because I gave you all my money to get my truck home, I have to wait until my next check so that I can get my driver's license and my God they're what 70 bucks now. Y'all should be ashamed of yourselves and you are very rude for me to have to deal with what I was dealing with and then still don't have the money to get my truck fixed at the moment. The rudeness. The man told me yelling and accept debit cards anyway because my wallet was gone but thank goodness I had my cash app card you all take that though don't you and what does that mean tell me he quote" said to me I sent you my cash up information now send me the money that's exactly what the man said. Very very rude. I'm 56 years old with a lot of health issues and like I said I'm on disability and that was the rest of my money. You guys are just rude and outrageously priced and like I said it was definitely you absolutely without a doubt Hyattsville it was y'all. If I would have known that it was going to cost that much I definitely would not have let y'all hook my truck up to your tow. Y'all should be ashamed. I have never been so disrespected well I can't say never but it's been years. I would never recommend y'all to anyone and like I said if I would have known how much it was going to cost me, my truck never would have been connected to anything to do with you all I would have found another way home. 350.00 just to get hooked up are you serious that is absurd. And then I looked you all up and y'all aren't even accredited by the Better Business Bureau!!! I can see why!!
Mary Nelson
I posted a free 4,000 pound buoy on Craig’s list. The guy who wanted the buoy hired Central HEAVY DUTY Towing to come pick it up. Steve and Justin were pros. This buoy wanted to buck right off the truck but they methodically coaxed it up and chained it to the truck. Notice photo of tidy secure strap. Took an hour. They were great. Note, this is Central HEAVY DUTY Towing. Many of the poor reviews are for Central Towing, not Central Heavy Duty Towing - the big guys who handle trucks.