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- Mon-Fri 8am-5pm
- Sat-Sun Closed
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GPS Location
5 helpful highest ranking reviews
Charlie Rodger
I would not recommend this shop due to their relationship with Geico, which has created a broken and frustrating customer process. I have used this shop as a Geico customer before and was very happy from start to finish. However, something is broken as a non-Geico insuree can get service much faster, while Geico insurees have to queue up in a special, slower "express" line. In my case, the website showed appointment availability for the next few days, but my appointment was cancelled when they saw Geico as my insurance. I was told to schedule through Geico, and the first available appointment in that queue was 12 days out. I tried to be reasonable, asking if I could get my estimate done separately through Geico and still get a normal appointment slot (to ensure this wasn't just a Geico block), but was told I had to take the first available Geico appointment. If you're not a Geico customer, or if you are and they have reasonable availability, I have confidence you'll get your car fixed. But do you really want to do business with a place that creates policies that leave the customer behind? To top it off, I asked to speak with the manager to explain why this was creating a bad customer experience and she was "unavailable," but then spoke in the background to answer the specific questions I wanted her to answer. This was unprofessional and indicative of someone who is perhaps overworked or has brought this issue up with ownership to no avail. Again, my first experience was great and the service rep I spoke with today (Brianna) was friendly, professional and did her best to try and help. Your mileage may vary.
Alvin Dockett
Chesapeake Collision did a great job on my vehicle repair. I really like that the office keeps you informed on the progress of your repair. I received phone calls and text messages constantly, keeping me in the loop. My car looks like it was never damaged. I highly recommend Chesapeake Collision!
Paul Stanley
The entire team at Chesapeake Collision is polite, communicative, knowledgeable, and extremely professional. Several panels and a break light were repaired with masterful precision in a very timely fashion. They updated me frequently on the status of my repairs. You just don't see customer service like this these days. Thank you to everyone at Chesapeake Collision.
Deepwater 52
This shop did a minor repair on my truck. It took much longer to do than promised. The panel they sprayed had overspray on an adjoining panel. It also had a large scratch on the newly sprayed paint. They took parts off and never replaced them. Overall the worst quality of work I have ever seen. I could have made them fix all the issues but wouldnt trust them to deliver back without further damage. Never go near this place
Patrick Parise
Dropped my truck off to get my bumper replaced, and they had arranged for the car rental place to pick me up. The repairs were done in a timely manner. I was kept up to date with text messages often, which was perfect. every person there treated me courteously and professionally, and they were all very friendly. 100% chance I would recommend.