Location
Contact Information
Hours of Operation
- Mon 7am-6pm
- Tue 6am-6pm
- Wed-Fri 7am-6pm
- Sat 7am-4pm
- Sun Closed
Quick Actions
Business Information
Rating
Reviews
Business Type
GPS Location
5 helpful highest ranking reviews
Mason Travis
I want to start by saying that Isiah, the salesperson I worked with, was excellent. He was professional, responsive, and genuinely easy to work with. I wish I had worked with him from the onset. Unfortunately, the overall experience was frustrating. I drove roughly eight hours round trip to purchase a Lexus GX460, only to discover during inspection that the transfer case had previously been replaced. On this vehicle, the transfer case is a major drivetrain component tied directly to the transmission and four-wheel-drive system, and this is not something that should go undisclosed. The mechanic who inspected the vehicle asked me to come out into the shop to see it firsthand. The writing on the transfer case itself was clearly visible and indicated that it had been removed from another vehicle, making it obvious that this was not original equipment. This was not a subtle or ambiguous finding. I want to give the dealership the benefit of the doubt, but that becomes difficult given the broader context. There was initial resistance to allowing an independent inspection, and it ultimately required escalation to the General Manager before permission was granted. Taken together, it is hard not to conclude that this information was not disclosed as it should have been. This was especially disappointing as an out-of-town buyer who traveled a significant distance in good faith to complete the transaction. Discovering a major, undisclosed drivetrain replacement after arriving undermines trust and wastes a customer’s time. At the end of the day, I take responsibility for proceeding despite some warning signs. That said, I did not expect this type of experience from a Toyota dealership. It felt inconsistent with the standards I associate with the Toyota brand. I would strongly encourage the leadership team at CMA to take a hard look at how vehicles are represented and how customers, particularly those traveling long distances, are treated. Major mechanical disclosures should never require escalation or independent discovery. Edited in response to feedback: Thank you for the follow-up, John. I appreciate you taking the time to respond. I wanted to share a bit of perspective on the intent behind my review. My goal was not to question warranty coverage, but to emphasize the importance of transparency in the buying process. I was open and transparent in trying to make the deal. Unfortunately that did not feel fully reciprocated. This was a purchase decision made with my family’s safety and financial well-being in mind. Learning about a major drivetrain replacement only after arriving, and through an independent inspection, was disappointing and ultimately undermined my confidence in moving forward. Had that information been shared upfront, there may have been an opportunity to have a more productive conversation. I share this feedback with the hope that it helps reinforce the standards CMA has built, and that future customers benefit from clear, proactive communication throughout the process.
Karen Miller
Salesman Steve Maack is awesome and a credit to CMA Toyota. He walked me through all the interior features and offered for me to come back again, if I wanted to, so he could do it again for me.
Jake Lay
Great experience with their service and used sales department. I was heading out of town during the Christmas holiday, dropped off my wife’s car. They performed the scheduled maintenance I asked and the text message system for accepting/declining other services was easy to use from a distance while in Ohio. While my car was there, the used car service manager (Brian) reached out and asked if I wanted an offer on my car. Upon pickup, he gave me an offer and respected my need to be on my way. Overall, a very professional operation. I have and will continue to recommend them to others.
George Porterfield
2nd time at the dealership to get a part replaced under warranty. First time we were there it took an hour and forty five minutes for them to realize the assembly had been opened and parts were missing. They ordered the assembly again, and still couldn't solve the problem. Two wasted trips. Today, after two and a half hours we asked how long it was going to take, we were told they were done and our vehicle was being washed, 30 minutes later we were able to leave the dealership. Having to wait so long for service then being lied to about the status is unacceptable. CMA, you can and should be better at customer service and communication.
Wayne Hubbard
Made an appointment for 50k service at 11:30 last week. Arrived a couple minutes early to ensure I would be able to get to my 3 pm Dr appointment. After more than an hour, my car hadn’t even been moved to the garage. The sales team called me in the waiting room shortly after I arrived to make me an offer on a new car with trade-in. They couldn’t find anything I was looking for. Another half hour went by and my car still hadn’t moved. I asked if it would be done by 2 pm (2.5 hours after my appointment time for a routine service). I asked for my keys and left. When I arrived I was told 1.5 to 2 hours. Unsatisfied customer.