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- Mon-Fri 7:30am-6pm
- Sat 8am-5pm
- Sun Closed
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GPS Location
5 helpful highest ranking reviews
Amado Morataya
I had a great experience working with Robert. From start to finish, he was extremely helpful, patient, and very knowledgeable. He took the time to answer all of my questions, explained everything clearly. On top of that, I accidentally left my car seats in my vehicle while it was staying at the shop, and Robert went out of his way to wait for me over the weekend so I could come back and grab them. That truly meant a lot to me and my family. Customer service like this is hard to find, and Robert absolutely deserves recognition for going above and beyond. I highly recommend asking for him if you visit.
Tigist Adulala
In 2024, I brought my vehicle to College Park Hyundai Service Center after being told my engine qualified for a warranty replacement. I delivered the car in drivable condition, but due to the service department’s mishandling, my vehicle was rendered completely inoperable while in their possession. I was then instructed to tow it from the facility, and the vehicle ultimately became a total loss. During the repair period, I was provided with a loaner vehicle that did not have a valid license tag or registration. I was pulled over by police and issued a citation for driving an unregistered vehicle. The service center acknowledged responsibility and assured me they would pay the ticket. Later, I was told the ticket had been paid. However, when I visited the MVA, I discovered the citation was still unpaid and attached to my record. I was forced to pay it myself. This experience caused significant financial loss and stress. The lack of accountability, professionalism, and transparency at this service center is unacceptable. I am sharing this to warn other customers.
Brittany Davis
First, they aren’t transparent about appointments. Had one for 3:45 p.m. and the representative on the phone explained as it was late in the day service may not be rendered to my vehicle until the following day and wanted to make sure I was okay with that, I told her yes that’s fine. HOWEVER at my appointment time, I dropped off my vehicle and “checked in” providing all the necessary info for myself and my vehicle. The representative whom I spoke with in person proceeded to tell me that my vehicle will have to be at the dealership for ATLEAST a week and maybe longer as service was behind. This was not conveyed to me on the phone when I made an appointment and that would’ve obviously impacted my decision utilizing this location. Second, after finding this out I asked to be provided a loaner vehicle as I was not expecting my car to be with the service center that long and being without my vehicle would be a grave inconvenience, and financially straining. These folks told me that I could not get a loaner vehicle until the service agent who looked at my car determined that my vehicle was under warranty and I’d have to wait until then. That makes absolutely no sense to me and is frankly terrible customer service. Per Hyundai’s policy my vehicle has a 10 year/100,000 mile power train limited warranty, (power train issue is reason for service) further to that same policy I am still under the new car 5 year/60,000 mile warranty as well. (I have a 2022 model) My mileage and year of my vehicle is known to the service center immediately upon checking in, so what else is needed to be verified ? This isn’t constructive to adequate customer service at all. I contacted Hyundai corporation AND Hyundai customer service to file a formal complaint and got confirmation from Hyundai themselves that the way they handled this goes AGAINST Hyundai policy and this location failed to tell me about all the other options available to me. Finally, I attempted to resolve this with the local location by emailing and leaving a phone message for the service manager to get clarity and resolve the issue and he has failed to respond to multiple attempts. Will never come back to this location, they make me not even want the car.
Destini Silver
The employee named Jonathan is very unprofessional when I walked in. It was a customer in front of me and he’s playing a game on his cell phone for the service side. Then the customer asked is he busy and he continues to play the game. Then the customer leaves and I approach Jonathan to ask him about the oil change appointments. While, I am asking Jonathan what is the last oil change appointment and would I be able to get one right now? Jonathan is continuing playing his game on his cell phone while talking to me and I am the customer. This is the most unprofessional Hyundai I have ever been for the first time experience. And for the employee Jonathan to be the face of College Park Hyundai when a customer walks in for the first time and no one says hello how are you or even good afternoon, It’s very unprofessional and embarrassing. As well, he lets me know the service closes at 6 PM but the last appointment is at 3:30 PM. So that’s 2 1/2 hours of no employee doing any service activities even though it closes at 6 PM. Which is very off. But thank you for the first experience. I will take myself somewhere else to another Hyundai, who at least approaches a customer when they first walk in
C C
They've had my vehicle since 04/04/2024. They took forever to get to my vehicle after quoting a 1-3 day turnaround time, and when they did get to it, they looked at every area except the areas they were asked to review. Of course, they have developed diagnostic fees for those unsolicited tasks. They have my vehicle due to an auto accident, and the body shop said to take it to the dealership for the remaining repairs. At-fault vehicle insurance is paying, but they can’t comprehend how to diagnose those things and bill the insurance company for repairs. My vehicle is still under warranty due to being under 6Ok and three years old. So, this process should be easy for a reasonably new vehicle. All my calls are now being ignored, and I am attempting to resolve this via email to the GM. Let’s see how long it takes him to read, look at my attached photos of the areas needing repairs, and respond. Of course, now the rental company is getting upset because they’re fussing with the insurance for payment, and the insurance is confused about the delays with the dealership. I must go out of my way to stay on top of this so I’m not stuck with a bill. I do not recommend this service department.