Crash Champions Collision Repair Baltimore

car_repair GPS Located
★★★★☆
4.4 (610 reviews)
Location
Address:
4700 Belair Rd
Baltimore, MD 21206
GPS Coordinates:
39.333103, -76.559303
Contact Information
Phone:
(410) 483-3331
Contact:
Crash Champions Collision Repair Baltimore
Hours of Operation
  • Mon-Fri 8am-5pm
  • Sat-Sun Closed
Business Information
4.4

Rating

610

Reviews

car_repair

Business Type

GPS Location

5 helpful highest ranking reviews
TammeyB
★★★★★ 2 months ago

I was hesitant to select a shop recommended by my Insurance company but I took a chance because the reviews were good and it is close to home. They exceeded my expectations! They are very professional and they do excellent work. The front desk staff were extremely helpful and friendly. My repair technician was respectful, knowledgeable and helpful. Overall a great establishment.

Barry Miller
★★★★★ 3 months ago

I am very pleased that my auto insurance company referred me to Crash Champions as part of their network affiliates. They did an excellent job repairing my car. They even buffed out another area that was lightly scuffed that was not part of the original estimate. They cleaned the interior of the car too. I would definitely refer anyone to use them.

Alyssa Fenix
★☆☆☆☆ 2 months ago

It's important for folks to know that this shop only has a mechanic come a couple of times a week and then the mechanic and shop employees don't always communicate well, because I was told they're waiting to hear from the mechanic as to the next steps. I frequently had to call them to get any update and even then was told someone would call me back and then I wouldn't hear from them. Also, one of the reasons my car was there was to have a shattered window fixed and they didn't even bother to vaccuum the rest of the glass shards from the car (they only did the drivers side seat) the back seat and floor, cupholder, door, and front seat floors all still had glass, and I even got a piece of glass wedged in my thumb when I put my hand on the inside of the door. Overall, poor communication, took a lot longer than necessary, and was incredibly rude in response to my concerns.

ParissLoretta
★★☆☆☆ 3 months ago

Before you drop your car here, please beware that you might receive your car with additional damage and missing items. Upon viewing my vehicle on January 27, 2026 (almost a month after I dropped the car off), which was left at the shop on December 31, 2025 for purposes of repairing a damaged driver side door, I noticed damage upon the interior of the vehicle. Although they fixed the original damage, I am very disappointed by the lack of security and what would seem to be a lack of respect for customers property. Upon opening the driver side door to ensure that the repairs were properly done to the vehicle, I noticed that all my paper documents, and quite frankly, everything I had in the car was either thrown on the passenger side floor and seat, or completely missing from the vehicle. When I asked the staff (black lady with short hair) why it was left this way, she responded that it must have been the cleaners who apparently clean the cars after repairs. However, upon further inspection I noticed the center console was also damaged. The only items that were not stolen were in the trunk and paper documents related to the car. When I told the same staff member of my concerns, they notified me that the local homeless people break into the vehicles despite the company's "attempts" at keeping them out. Although they tell you to take valuables, they should add that vehicles on their lot are actively being targeted, and you should remove everything, and not just what one might consider to be a valuable item. I am very disappointed because it would seem as if the doors are left unlocked overnight, as the staff did not notice the damage to the interior of the vehicle until I pointed it out, and the doors were unlocked on the lot when I picked up the vehicle. Additionally, there was no sign of forced entry. Either the "homeless people" are very skilled at breaking in cars, the staff is stealing from the vehicles, or they are leaving the doors unlocked. Although initially the lady who I spoke to was nice, the lady (short, black hair), who I am assuming is the manager of the branch, was very disrespectful. It is very distasteful for a customer who had their space and property violated while in the possession of the shop, to be greeted with an aggressive energy for ensuring that the shop would be fixing the interior damage done to my vehicle. Customer service is lacking..... They did fix the center console today, but proactive measures to avoid the damage and alleged "break in" would have been preferred. They only get two stars for fixing the original damage on my driver side door. Would not recommend...

Hill Young
★★★★★ 5 months ago

Staff was very friendly and accomodating. WIll recommed with highest regard. Vehicle looked like when I first purchased. I also love the fact that they have a in-house Enterprise Rental desk and you can drop off your vehicle and have another waiting on you so you can continue with your day.