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- Mon-Fri 8am-5pm
- Sat-Sun Closed
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GPS Location
5 helpful highest ranking reviews
Maria Stacey
This place is a complete scam do not take your car here!!! After telling me they’d fix my car in 8 days, they kept it for a month! They did the same thing to my friend but totaled her car after having it for months first. They wasted my time to run up my insurance to get a nice check. Which after having the car back for awhile, they’re still trying to hit my insurance for money. I took my car in for damages from an Accident…why is my alignment not right, car still makes noise. They fixed the cosmetic parts of the car. Mike or whatever his name is clearly hates women. He’s rude and condescending and hung up on me twice when I callled for an update on getting my car back. Only give 1 star because ms. Trish was the only good thing about this business.
Dustin R
Don't take your car here. They have had my car for 40 days and still not fixed. My insurance is no longer going to pay for my rental.amd its going to have to come out of my pocket. Like others have said they will give you dates but they are not true. You will call the day before its says it will be ready and they tell you maybe next week. Now they are telling me even longer and I have to pay for a rental car myself. They really don't seem to care about that either, its not their problem. I wish I has gone somewhere else but geico recommend this place and now I'll be out $40 a day until they get it fixed which who even knows when that could be "maybe next week". I cannot afford $280 a week for a rental and they do not care. I will never recommend this place to anyone
Lewis De La Rosa
If I could rate lower than a 1, I would. Originally dropped my car off to this shop for damage to my car (someone hit it while I wasn’t in the car). When the repairs were done, there were chips on the exterior of the windshield, severe scratches to the tint on my window, and a puncture in my rear driver seat. I noticed within a few minutes of picking up my car. My concern was brought up to the manager of the location, Doug Fraiser, who said he needed to escalate the issue to higher ups. It’s been weeks now since I’ve been able to get a hold of him to discuss next steps and every time I call the shop, I’m told he’s “in a meeting”. I always request him to call me back and I never receive a call. I shouldn’t have to be considering options for repairing damage that a shop did to my car and I shouldn’t have to continuously beg the manager to contact me back. If you’re planning on taking your car here, hopefully you see this review before doing so. You’re better off taking your car to the dealership shops where at least you know they’ll take care of it. Hoping this review reaches the right people to get this rectified. P.S. The receptionist at Crash Champions Hagerstown was EXTREMELY nice and helpful throughout my entire experience. That was the only positive thing about this shop for me.
Charles Vaughn
I've known about Crash Champions since their first location on Church St. In Hagerstown. But not until they moved to the Frederick St. location did I need their services. I was sent there for an estimate and decided to let them do the work. I'm glad I did they were great through the whole process. My car was fixed quickly and I was updated daily via text, the staff was professional and the work excellent. I highly recommend them for any body work your vehicle needs.
Stefany Frey
5 stars all across the board with this group. Everything was exactly as they said it would be, and ready when they said it would be. The van looked like there was never any damage there and when we received it back it was very clean.