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- Mon-Fri 8am-5pm
- Sat 9am-12pm
- Sun Closed
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GPS Location
5 helpful highest ranking reviews
Keith Bell
My rear bumper was destroyed. They took my explorer in on a Tuesday, they told it would probably take about 2 weeks until completion. They kept me well informed about the process and time frame through text. No later than that Friday of the same week that I took it in, they told me it was ready. I was so impressed and the quality was top tier. Not to mention the great customer service from Dian from the front desk and the rest of the staff. I highly recommend this place.
Kaya Smith
I brought my car in for repairs after a hit and run, they were able to fix the damage to the back panel perfectly but somewhere in their process they broke or damaged the speaker system in my entire car so I have no sound at all. After bringing the car back in for quick testing of the speaker system, they told me they werent responsible for fixing a speaker system that was working perfectly fine before, and would have to pay for a diagnostic test that I could send to my insurance. I would not go here for any future work as they don’t seem to care about customer satisfaction and performing a job completely correctly.
Hydra Nation
I’ve had my 2019 Civic for a while with no issues—until recently when someone backed into my gas tank. I searched everywhere for a reliable repair shop and found Crash Champions. They’re a bit tucked away on the backroads, but definitely worth finding! Not even a week later, another vehicle sideswiped me. Both times, I had to go through other people’s insurance companies, which was stressful—but Diane made sure everything was handled smoothly. She helped me stay calm through the whole process. When I came back the second time, I knew my car would be in good hands again. Diane and Glenn both go above and beyond to provide quality repairs and outstanding customer service. Maryland drivers, please pay attention out there! There are too many accidents and lives being lost because of distracted and reckless driving. Get off your phones, stop drinking and driving, and stop driving high—it’s illegal and dangerous. We all share the road, so let’s keep each other safe.
Wanda Butler
I am very pleased with Crash Champions on Old Washington Road in Waldorf Maryland. There customer service was great they kept me updated every other day and they did a really really good job!!!! I would highly recommend them. If I could I would have given them 10 stars ✨ 🌟 🌟 🌟 🌟 🌟 🌟 🌟 🌟 ⭐
Ruthie Garner
Despite the great repair job and pleasant, friendly staff at the Waldorf location on Leonardtown Road, I still encountered major issues. This is still a "recommended" repair shop by my car insurer which is GEICO. 1st Issue: My estimated completion date changed at least five times. From initially, 08-08-25 to being told "my car was ready to come home" on 08-19-25. This particular location needs to do a much better job of estimating the amount of time it is going to take to complete body work and associated repairs. 2nd Issue: This location really needs to keep customers well informed through the ENTIRE repair process. I received great updates on the first day but it fell off afterwards. I had to call to request an update after the date changed from 08-08-25 to 08-12-25. Then decided to stop by when it wasn't ready by new estimated completion date of 08-15-25. The date changed to 8-18-25 as the final release date, but the shop couldn't honor that date either and I finally received a text message that "my car was ready to come home" after 3pm 8-19-25. I picked it up on 8-20-25. Of course, the shop wanted their deductible payment on the spot, which I paid before picking up my vehicle. 3rd Issue: Higher rental cost and fees. My insurance company (GEICO) has a daily rental fee cap and a maximum allowance. I ended up paying hundreds in extra fees charges due to the multiple extensions needed to actually pair my vehicle. 4th Issue (most major one): I've had to replace my battery on two separate occasions (once in 2023 and again in 2025) after having my vehicle repaired at this location (Leonardtown road). My insurance adjuster believes my car was just sitting day after day without anyone starting it up which he said can affect some batteries. Well, I had to replace two different batteries. Both within two days of getting my car back from this Crash Champion location. Back in 2023 and again in 2025, both batteries, which may have been manufactured by different companies, didn't have enough amps to start the vehicle once Crash Champions returned the vehicle. In 2023, I took my vehicle back to the Crash Champions to have them fix the issue. However, their shop blamed me or said my battery was old and simply needed replacing. So, I had their shop send it over to my dealership and I paid to have the battery replaced at my expense back in 2023. So, imagine my surprise when the exact same thing happened in 2025. More specifically, I picked my car up on a Wednesday. August 20t. By Friday, August 22, my battery completely failed and my family spent the entire weekend having to jump start the car because the battery could no longer hold a charge after a 12 - 24 hour period. I also took my car to Advance Auto to have my battery tested for free. I was told that my battery now needs to be replaced because the jump amps needed to start my vehicle had fallen below 635 amps and can only crank up to 515 amps. I never had any issues with either battery until I took my car to Crash Champions. I'm now working with my dealership to find out in my battery is still under warranty. Based on the issues outlined above, I will not recommend having this location repair your vehicle.