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- Mon-Fri 8am-7pm
- Sat 8am-3pm
- Sun Closed
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5 helpful highest ranking reviews
HelpingHandsHandyman
The service and parts department here are outstanding. I grew up around cars and really appreciate working with people who know their stuff. I recently looked at a secondhand Toyota from another dealer and brought it here. They pulled the full service history, then went above and beyond by finding details that would never show up on Carfax or be shared by the selling dealer. That honesty and thoroughness gave me real peace of mind. Excellent customer service every time, and I always come here for my Toyotas.
keith matthis
I had one of the worst service experiences I’ve ever had at this location. I arrived at 1:30 PM and met with a service representative named Chris. He explained that I needed an oil change, tire rotation, and a software update, and I specifically told him I needed to leave by 4:00 PM to pick up my son in Baltimore. He assured me it would be done in time. I’ve dealt with Chris before, and his attitude has always been extremely arrogant—like customers are inconveniencing him just by showing up. Unfortunately, this visit was no different. I waited 2.5 hours, and around 4:00 PM I texted Chris using the service number he provided. He ignored my message, so I went up to the counter. He was on the phone, and another representative actually asked if I needed help—but then told me I had to deal with Chris since I started with him. Meanwhile, Chris seemed to drag out his phone call just to avoid interacting with me. When he finally got off the phone, he still didn’t acknowledge me. I had to step up to the counter just to get his attention. He looked at me with the same arrogant, dismissive attitude, and when I asked about my car, all he said was, “Your car is still back there.” No apology, no explanation. I reminded him I told him I needed to leave by 4, and he just didn’t care. His whole attitude made it feel like the world revolves around him and customers are a nuisance. I asked for a manager. When I found him, he was also on the phone and made me wait even though he could clearly see I was upset. When I explained everything, the manager basically excused Chris’s behavior, saying the work couldn’t have been finished by 4 anyway. That only made it worse—because if that were true, why didn’t Chris say that from the start? The manager insisted it wasn’t intentional, but based on my prior interactions with Chris, it absolutely felt that way. In the end, the manager simply retrieved my keys. No accountability, no real effort to make things right. This whole experience showed me that this location allows and enables rude, unprofessional behavior. I’m sure I’m not the first person to complain about Chris, and unless something changes, I doubt I’ll be the last. I will not be returning to Toyota Service Center 355 Rockville.
William Bonner
In April of 2025 I took my 2017 Toyota Sienna in for annual maintenance. The maintenance was fine as far as I can tell, though a lot of suggested maintenance was added in without much explanation. However, the 1 star is because they unplugged and fiddled with my front/rear dash cam while servicing the vehicle. They also failed to plug it back in, so I've been driving around for months not realizing I didn't have the dash cam going. To be clear, I have video and audio of the car going to the shop, them moving it around in their side lots, and then mid-video of them pulling it into the bays, the video cuts out. The reason being whoever was driving it yanked the power from the 12v socket. In a 2017 AWD Sienna there are 2 12v ports, an upper one that is visible near the center dash, and a lower one near the floor between the driver and passenger bucket seats. We have a small trash bin in the slot between the center console and the center dash that obscures the plug in the lower 12v socket, and the dash cam sites nestled up under the rear view mirror, not visible to the driver, which is why I didn't notice. There is absolutely no way it can just come unplugged. 0%. You couldn't have bumped it or otherwise had it work its way out as it was protected by the trash bin. There was no authorized work in the interior that would require adjusting the panels there. Someone intentionally yanked it and left it. Worse, when plugging it back in, the rear video failed to re-establish so now I'm going to need to order a new front/rear camera combo and run the cables through the paneling again. I don't know what right the crew thinks they have to cut the feed on customers dash cams, but that they didn't plug it back in is just reckless. What if I'd been hit during that time and needed the video to show I wasn't at fault? I'm not going to be taking my cars back to this shop. I've attached a still from the start of the last video of them moving the van.
Mher Margaryan
My car has a warranty of up to 25,000 miles or 2 years as a brand new car (Toyota RAV4 Hybrid 2024). The problem is that the Brake Hold system is not working. When I start the car, the Brake Hold icon appears green like normal, but when I try to use it in traffic, it doesn’t work. I took my car to the dealership 355 Toyota and told them this is under warranty and asked if they could fix it. They kept my car for 4 hours . Then, an employee told me that the repair is not covered under warranty because they found coffee in the central console and that I now have to pay $175 for a diagnosis. I told him I first need proof of spilled coffee, because there are 5 more buttons in the same place, very close to each other—how could supposed coffee affect only one button? Secondly, they did not provide any information about the $175 charge for the diagnosis before starting the work (because of warranty they supposed to do free diagnostics) . Since they did not give me notice about the payable diagnosis before work began, I told them I am not going to pay for that. Imagine if you take your ONE YEAR old car, still under warranty, to Toyota service—they don’t say anything, make you wait 4 hours, give you a regular maintenance document (like the one for every 5,000 miles), and then suddenly ask $175 for a diagnosis without my signed consent (BREAKING LAW). When I asked them to show me the coffee damage as proof, the manager instead said I have to sign the diagnosis form after (which means paying $175). They did not inform me about possible charges before starting. They claimed my car is not under warranty because of supposed “coffee damage,” but they refused to show me proof. They tried to charge me while my car is still under warranty.
Devan Williams
I scheduled an appointment at the end of my last service but my for some appointment didn’t end up on the books. When I called to confirm my appointment and found out I wasn’t on the schedule, Tyrone helped me out and honored my appointment time. I was able to come and get my scheduled maintenance. I’ve always been happy with the service here at every visit.