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- Mon-Fri 7am-8pm
- Sat 8am-4pm
- Sun Closed
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5 helpful highest ranking reviews
Patrick Bresnahan
Good management rewards customer service that establishes positive impressions. Subtitle: Some good people at Toyota of Frederick helped me get to the funeral! Traveling from South Carolina to Westminster MD for my Aunt’s funeral. Arrive hotel in Frederick late evening. Noticed a nail in my tire and low air pressure light. If I just put on the spare, no problem. Well...I just bought this 2017 Tundra (used) and it turns out, I have a jack but the jack tool pouch is missing! So, even AAA can’t help because I can’t access the spare tire without the tools! I am stuck! Get up early and am lucky to find ‘enough’ air left in the tire to limp 5 miles to Toyota of Frederick and sit outside the service bay until they open at 7am. Thinking I will miss the funeral at 10am, I am greeted by John ‘Pappy’ Hallman and Lindsey ‘The Snake” and asked if I have an appointment. Of course I do not. I explain my predicament and ‘ol John assured me that even though the techs don’t arrive until 8, he would find the first one in and get me on my way to Westminster in time for the funeral. Man of his word! John and Lindsey are the type of customer-facing staff any service or retail operation must have to stay in business and thrive. I thank them both for helping me out when in a tough spot. Management: show appreciation for them.
MrPacang
after services they don’t put it back the coolant returning hose cap the coolant are spilling out almost empty I found it after 2 months of service.we decided never go back to this place.
Alpha P
I decided to try Darcars Toyota in Frederick MD for a change. Unfortunately, it was a letdown. After they finished working on my vehicle, they didn't check the air pressure or clean the car - had to ask for those extras. Their courtesy vehicle policy is strict, too - only within 5 miles. Pickup was a hassle, no walkthrough on what was done or recommended. Not what I expected, especially compared to other dealerships I've used. If you're considering service here, I'd say try Fitzgerald or any other Toyota service center - you'll likely have a better experience than at Darcars Toyota of Frederick.
Ray Reid
Dar Car Toyota service center in Frederick is one of those places where you really want to stay away from. I had a 2019 Highlander which had radio problem and they found it to be acceptable but Fitzgerald Toyota in Gaithersburg spent the time to diagonose the situation and found out that the media center needed a software update and fixed the lingering problem. Forward to 7 years, we just purchased a Platinum Highlander which has the same issue. I spent almost 2 hours to hear the same lame excuse that the radio is functioning okay depite the fact that we had multiple video as evidence. Basically they said if I cant hear it then its okay - We are currently working with Toyota to have it resolved. On a separate note - to the service manager of this lame center. If the only excuse you have not to recognize the problem is to convice Toyota that perhaps where the vehicle is driven is in a rural area - if you were depending on that as a get out of jail card - then perhaps something is going on in your head and what does that says about your leadership.
Rozhina Roshan
Would definitely recommend. Whole staff is warm and friendly. Donnie was very helpful and informative about what my car needed. I’ll be going back for sure