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- Mon-Fri 8am-5pm
- Sat-Sun Closed
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5 helpful highest ranking reviews
Karen Punturo
How do I love thee? Let me count the ways. From the 1st phone call requesting help to the paying of the bill these people were awesome. Tow truck arrived (driven by a very competent and friendly driver) within 20 minutes. Salli was seen quickly, again by a friendly and knowledgeable mechanic. I was apprised of her condition as they worked on her. I didn’t expect them to love her like I do but I believe they did. She was wheeled out in a couple hrs, feeling like her old self. The charges were fair and reasonable. The clerk was so patient and sweet. Salli and I can 100% recommend Denton Auto Care.
Jamar Summers
When our tire blew on the way home from vacation, we were stressed and honestly unsure how the day was going to end but this team completely changed the experience for the better. From the moment Mark (tow truck driver) arrived, the professionalism and customer service were top-tier. He made a stressful situation feel manageable, stayed patient through a change in our drop-off plans, and treated us like people, not just another call. Then we met Ms. Jordan and the crew, and that’s when things went from great to exceptional. They were incredibly accommodating, understanding, and truly went above and beyond to help us get back on track. You can tell they genuinely care about people, not just business. I don’t usually write long reviews, but this experience deserved one. If you ever find yourself in a pinch, I HIGHLY recommend them and their other business, Rescue Auto Rental of Denton. Honest, reliable, and customer-focused service from start to finish.
David
I have had them work on my jaguar XJ8 there the only shop that are willing too work on it and they do great work no complaints of any kind. They also rent cars out which is perfect for when you need a car while yours is down. They did a state inspection and only failed my car for obvious issues and are very fair with there state inspections they don’t reach for problems that aren’t there or minor issues. Honest and good quality work. I’ve probably spent over $3k here in just the past month and wouldn’t mind spending another $3k especially me being a home mechanic and went too trade school for automotive technology I’d say they got my vote for the best automotive shop in Denton if not Caroline county. There staff are very kind and there techs are respectful too you and your vehicle. If you need a shop that will charge you fair prices for quality good work this is the place. Just don’t be surprised when you bring your 20 year old vehicle here and they give you the honest rundown on your $800 Craigslist purchase that you’ve bought an $800 car it’s 2026 and they got employees with families they aren’t trying too rip anyone off here.
Sarah Ashmore
We had our 2016 Mini countryman in the shop after it broke down on us on the way home from ocean city. We had it towed in on a Monday morning early after calling to make sure they could take the car amd were also comfortable working on a MINI as some mechanics are not. They assured us they were comfortable and could take the the car and look at it the same day. We called after it was there for most of the day to check in to see what was found. Whoever we spoke to on thw phone jad no idea and said they would have someone call us back. We waited an additional 2 hours and no one called. It was now almost 2 hours before they closed. We had to call again to find out what was going on. They gave us a list of issues they found after diagnostics were run. They gave us a quote and told us it would be done by Wednesday likely. We gave the go ahead. Thursday came and we have not been contacted so we called and again had to be called back. No one called back so we had to call again. This was starting to feel uncomfortable now. Communication felt terrible. Then we were told they found a bunch more wrong wirh the car after they put it back together and what they already repaired did not actually fix the whole issue. So then we were given another quote for more repairs and they charged us an additional $500 in labor to take our car apart again. We found this ridiculous but agreed because we were kind of in a spot where we had no choice. We needed our car back. We made arrangements to get a part to them that was needed by early the following Monday because they're not open on the weekend. We called Tuesday about an hour before they closed. Again the person that answered couldn't tell us anything and said someone would call us back. Shocker.... no one called and ir was now 5 mins before close and we had to call again to be told oh yeah its finished. We had asked for a tire rotation which we were told couldn't happen bc supposedly our tires were worn unevenly on the back. Ok fine whatever. We asked if they could please loosen the lugs as they were over torqued from our last shop. Asked that they hand tighten them for us so we can do a brake job once we get it home. They say sure no problem. We arrive friday morning to pick up the car and pay our bill. We asked if they loosened the lugs and were told yes. Low and behold they were not loosened at all. I cant recommend this shop based on the terrible communication and the price gouge in labor costs. We won't be returning. They didn't really seem like they knew what to do wirh a MINI at all sadly. Our car was in the shop about 9 days which is a long time..... UPDATE: The Manager contacted us yesterday about the lug nuts and asked if we could bring the car in so they could loosen the lug nuts as promised during the time our car was in the shop. We came to the shop as asked only to be greeted by a very confrontational hostile manager (james) who only wanted to address our review. He proceeded to bully us to change the review or he was not going to loosen the lug nuts as promised.James continued to speak in a condescending manner stating that he felt the review was unfair. We were willing to have a conversation professionally about this in fact we never spoke disrespectful or raised our voice and stated that we would consider changing our review. This manager then spoke in a very disrespectful manner saying "then I will consider loosening your wheel bolts" this was enough for us to just turn and walk away. We were not treated professionally or respectfully. Had this gentleman not approached us the way he did and was more welcoming and apologetic, had he been more professional and taken the time to explain his side with out being disrespectful and condescending we would have gladly amended this review to reflect that. This was a terrible experience. 100% DO NOT recommend this shop.
Mary Ballard
I was in Goodwill today in Denton and when I came out I had a flat tire. I called Denton auto care and asked if they could tow me and fix my tire. (My tires were about 3 months old). They sent a tow truck right away. The gentleman was very nice and loaded up my car. I rode with him to the shop. Come to find out I had a drill bit on the sidewall on the inside tread. The tire could not be fixed they were going to have to replace it. I told them to go ahead and do it. I was then told that they didn’t have the tire in stock. I explained to the ladies that I had no one close to pick me up, and with some hard work they were able to get me a tire and fixed my car. These people went above and beyond to help me out. From the tow truck driver to the ladies in the office and to whomever worked on my car. It was after all they had done that I told them that I had recently lost my husband. There are wonderful people in this world and I can’t thank them enough. You see I don’t live in Denton, I live in Chester, Maryland. I will forever be grateful for all the staff at Denton Auto Care and Tire. Thank you, thank you! Mary B