Excluservice

Bill R

★★★★★ 3 months ago

They did a 150 point inspection after I purchased a JCW, performed the Dinan tune and installed the Dinan cold air intake. They also replaced the wiring harness after it was chomped on by squirrels. So far I’ve had a great experience, communication is quick and effortless. I’ll be taking the car back next time it needs some TLC.

Fish

★★★★★ 2 months ago

At 10 am today, I heard screeching noises from my Tesla Model 3 in a parking lot at my gym. While at the gym, I was searching for avenues for people to check my car. Excluservice was one of the few shops that actively advertise that they can handle Tesla. I knew there was going to be weeks waiting for the Tesla Service Center. So I tested my luck and contacted Excluservice via online chat. With minutes, I got a reply and they asked if I could come in at 11. I was 30 mins away so I cut my gym session short and headed out. Upon arrival, everyone was nice. There was refreshments and wifi. They took a look at my car and put it on the lift to check things thoroughly. I got to meet everyone and got a tour of the garage. This was a first for me to receive such service. Clean and organized garage and they have a secure parking lot for a variety of cars. After waiting a few more minutes, I was presented with this tiny rock that was lodged between my brakes and rotary. Apparently this is a common issue with Teslas. We laughed, they didn't want to accept payment, but I insisted since I did take up their time. I left at 11:34 am. I was pleased by the service here and the results. I honestly thought I had to replace my brakes by that screeching noise and my car at 91k mileage. But, I was fine. This place gained a loyal customer today.

Angela G.

★★★★★ 4 months ago

I am incredibly pleased with the repair of my Mercedes. The team did an excellent job and worked hard to exchange the rear subframe that had rust wholes. They informed me about the work progress, send photos and videos and were very helpful and professional. I will definitely recommend Ecuservice to all my friends, great people there, great company.

kayanna Hernandez

★★★★★ 6 months ago

Thank you so much to Stephon his time generosity and customer service very knowledgeable and took his time walked me through my entire car inspection as a female it’s always a worry when dealing with cars and service centers regarding honest feedback but coming into Excluservice today I left feeling very relived and comforted with all my questions and concerns. Great affordable prices !!! I will be back for my tires and highly recommend for any of your car or Tesla service. My experience was more than what I could have asked for in a service center especially compared to Tesla service center if your looking for quality knowledge care and affordability excluservice is the place. Thank you again Stephon really nice guy !

Kenneth White

★☆☆☆☆ 5 months ago

I brought my Tesla in because the heat was not working, and my experience at Excluservice was extremely frustrating. The customer service representative was extremely friendly, and I had real hope this could be an alternative to going to Tesla. The only reason I did not go to Tesla first was the longer wait time to be seen. They charged me a 130 dollar diagnostic fee, yet they did not perform the most basic and widely known test for this issue which is checking the PTC heater. After paying for a diagnosis, I was told they needed additional diagnostics, but only if I paid another 495 dollars for a Tesla Toolbox subscription so they could run the tests that should have been included from the beginning. I am now going to Tesla where the repair is around $1K dollars to fix the actual problem. In comparison, Excluservice charged me to tell me nothing helpful and attempted to upsell me almost 500 dollars just to continue the work they implied the original diagnosis would cover. This pricing structure feels misleading and the lack of thoroughness was unacceptable. If you are a Tesla owner looking for clear communication and real diagnostics, I strongly recommend choosing another shop. My experience at Excluservice did not provide value or solutions despite the friendly customer service. I also shared my post with customer service prior to posting and was offered an apology that with these cars it’s hard to know electrically what’s wrong.