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- Mon-Fri 8am-5pm
- Sat-Sun Closed
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5 helpful highest ranking reviews
Marita Loose
Fitzgerald Collision Center is customer service at the best! From the time you take your car in for an estimate and throughout the repair process, it’s clear that your satisfaction is their #1 goal. Communication is timely and thorough, everyone is friendly and helpful, and repairs are expert. I wouldn’t take my vehicle anywhere else for body and trim work!
M Ejaz
As of today, we are still dealing with an issue caused by improper installation. A side piece they installed came loose and fell off. The shop took the part, saying they needed it to order a replacement. Now, every time we call, we get a different story, the part is on backorder, or they don’t remember taking the piece out. The lack of accountability and communication has been extremely frustrating. This issue should have been resolved long ago, and instead we are being given excuses. Very disappointing experience at Fitzgerald Collision in Frederick, MD.(1439 Tilco Dr Frederick md 21704). Management or ownership needs to step in and contact us to resolve this ongoing issue.
Rachel Perez
From Someone Who Truly Cares About Their Car: DO NOT TAKE YOUR CAR HERE! I brought my car here for repairs after an accident, and the experience was absolutely horrible. First visit: They sent my car back with a dented door—despite alleging that they ordered a "new" door—and it didn’t even align properly with the rest of the car. The window wouldn’t roll all the way up. Yet this passed their quality control and they thought it was acceptable to return it in that condition. Second visit: The door wouldn’t close fully unless SLAMMED shut. They scratched the window tint and hid that fact from me. My rear bumper was also scratched during removal. I waited days for their “specialist” to touch it up—only to find out it was the equivalent to someone using a paint pen from Advance Auto. The paint didn’t match or blend at all. Also, the door lock mechanism was never reconnected. Third visit: They failed to hook up the side mirror sensor that alerts you when someone’s beside your car. The door trim was improperly installed, leaving fabric edges exposed and causing water leaks inside. The fender and doors still don’t align, and the window makes a worrying clanking noise when it hits the bottom—a terrible sound with expensive glass. I also told them that the trim was not properly installed on the bottom of the door, and it was returned to me the exact same way. Despite a verbal agreement to cover the cost of the scratched tint, they never followed through or responded to my inquiries. On top of everything, they never cleaned the interior—all three times, the car was covered in dust. Every other body shop I’ve been to at least blows the dust out before returning the vehicle. I reached out twice via email seeking resolution and never received a response. I have videos showing how badly the trim was replaced the the window sound (it won't let me upload them).
Allie Floyd
I had an amazing experience with Bruce. He made sure I knew everything from the start. He took the time to make sure I was comfortable with how much I was going to spend. I will forever get my cars from Fitzgerald and worked on here as well. If you’re looking for a car, please go see Bruce. He will take great care of you. Btw, I’m loving my 2023 Chevrolet Malibu. It’s perfect.
Tamara Nunn
With going to other collision centers to find a quote for my 2019 car, Fitzgerald was the best quote I could find. They have exceptional customer service, and did an amazingly fast repair on my car! When I first went in, my first estimate was a little high, but I was willing to pay the price for the damage I had done to my own car, and wasn't going to use my insurance. With advice from around I had learned parts for cars change, so before I had Fitzgerald work on my car, I also made sure the estimate was going to be the same. With this being said, the technicians and office staff re did my quote and got the estimate down. What a relief. I'm very happy and pleased with Fitzgerald for helping and being honest and loyal to their customer. If and when I do decide to get more repairs for my car, I will definitely go back to them for my car repairs. Thank you so much for all you all do!! Much appreciated. Oh and when you walk into their office, take the time to read their window. They really do have some brain teaser quotes, questions, for you to figure out. Thanks yall