Featured Customer Review: "Great experience from start to finish! I will certainly be back. Even though I have a Chevy...I go where I have a great experience!! Also my Pasto..."
- Sherema Copes, โ˜…5

Ford Service - Banister Ford of Marlow Heights

car_repair GPS Located
โ˜…โ˜…โ˜…โ˜†โ˜†
3.4 (65 reviews)
Location
๐Ÿ“ฎ Address:
5000 Auth Rd
Camp Springs, MD 20746
๐Ÿ“ GPS Coordinates:
38.822831, -76.920011
Contact Information
๐Ÿ“ž Phone:
(301) 265-5172
๐Ÿ‘ค Contact:
Ford Service - Banister Ford of Marlow Heights
Hours of Operation
  • Mon-Fri 7am-6pm
  • Sat 8am-4pm
  • Sun Closed
Business Information
3.4

โญ Rating

65

๐Ÿ“ Reviews

car_repair

๐Ÿ“š Business Type

๐Ÿ“ GPS Location

Google Reviews 5
Mihail Dandara
โ˜…โ˜†โ˜†โ˜†โ˜† 6 months ago

Today Nov 6,2025, had an appointment for 8:00am , came here, after 1h and 45min off waiting, they didn't even start checking my vehicle, I ended up scheduling another appointment with another ford dealership. Horrible customer service, choose another location, rude and disrespectful.

Peter Marshall
โ˜…โ˜†โ˜†โ˜†โ˜† 8 months ago

Made an appointment for a recall, after waiting for 2 hours they tell me they can't do it. They call a couple days later to schedule an appointment because the part arrived. When I show up for the appointment they say they don't have the part and can't do the repair for another month or two. Bad service and rude staff

Lionel G
โ˜…โ˜†โ˜†โ˜†โ˜† 8 months ago

Poor communication that resulted in them fixing on the wrong part of my vehicle, that wasn't damaged until they started fixing and broke screws off into my engine. I had my car towed in seven days ago it's still not fixed.

Sherema Copes
โ˜…โ˜…โ˜…โ˜…โ˜… a year ago

Great experience from start to finish! I will certainly be back. Even though I have a Chevy...I go where I have a great experience!! Also my Pastor is part owner..lol Thank you Asia and service team for exceptional service! โค๏ธ

A Simmons
โ˜…โ˜†โ˜†โ˜†โ˜† 10 months ago

Bad service, The lack of communication, respect, and basic professionalism is unacceptable. I wonโ€™t be returning, and I wouldnโ€™t recommend this dealership to anyone who expects honesty or transparency.