Frederick Subaru Service Center

Shana

★★★★★ 4 months ago

I own a 2024 Subaru outback. On Monday evening, my steering wheel became locked. Nothing I did worked. I googled the issue and did what YouTube told me to do to no avail. I called my original dealer and followed the steps they gave me to unlock the wheel, no dice. I was told I'd have to get it towed to the nearest dealership for service as it could be an electrical issue, but I had a strong hunch it wasn't an electrical issue. As a last Hail Mary, I called Frederick Subaru for help. The heavens in the cellular towers opened and I was patched through to Michael at the service department. He troubleshooted the issue over the phone, and together we were able to get my stupid steering wheel to unlock. Michael rocks. 5 stars for Michael and his team. Also-Subaru engineers: if you are reading this-please address what appears to be a fairly common steering wheel locking issue. It's a terrible safety feature. No one likes it. It's not cute. It's gotta go. Anyway, thanks Michael and Frederick Subaru!

Nate and Lara Dippold

★★★★★ 6 months ago

Can’t speak highly enough of Curtis and his team. They are always very insightful and ready to meet the needs of the customer. Highly recommend.

I Po

★★★★★ 3 years ago

Very quick service with courteous people and affordable prices. Ashley is the best service advisor

Emily R

★★★★★ a year ago

I didn’t have the greatest first experience largely due to wait time, but my next experience was great! I believe the name was Matthew (the manager) who checked in and made sure it was a great experience- quick and thorough and gave me new windshield wipers as a bonus. They also gave a certificate for car wash since they don’t have one. Thank you!

Chuck Gartner

★★★★★ a year ago

Great service. Brought our new crosstrek wilderness in for its first oil change/ tire rotation. There was a mix up with the appointment and I offered to come back but Robert made it work and got me in right away.