FW My Service Center

car_repair GPS Located
★★★★½
4.6 (23 reviews)
Location
Address:
623 Cady Dr
Fort Washington, MD 20744
GPS Coordinates:
38.760100, -76.998852
Contact Information
Phone:
(301) 248-8212
Contact:
FW My Service Center
Hours of Operation
  • Mon-Fri 7am-5pm
  • Sat-Sun Closed
Business Information
4.6

Rating

23

Reviews

car_repair

Business Type

GPS Location

5 helpful highest ranking reviews
Lee Spurlock
★☆☆☆☆ 6 months ago

A Warning to Loyal Customers of Mr. Waheed: For years, Mr. Waheed was my trusted, honest mechanic for my Mercedes. I continued bringing my 2009 CLK-350 (250,000+ miles) to the same location, unaware that the business had been taken over by a new owner. My Experience with the New Management: Lack of Transparency: I was never informed that the shop was under new ownership or that their policies had changed. Exorbitant Quote: After having my car for over a week, I was given a repair estimate of $6,000—a price that exceeds dealership rates for a car of its age and mileage. Damaged Property: Most alarmingly, my radiator was broken while the car was in their possession. It was functioning perfectly when I dropped it off. Unethical Billing: When I refused the outrageous repairs, I was slapped with a $180 "diagnostic fee" that I was never notified about beforehand. This is a complete betrayal of the trust and goodwill built by the previous owner. I feel scammed. The new owner is dishonest, expensive, and damaged my vehicle. I strongly advise everyone to stay far away.

Veronica Hilton
★★★★★ 6 months ago

Awesome Mercedes service for years. This is my second Benz that they take good care of. Love Waheim and Nelson!

Christian Hernandez
★★★★★ a year ago

I had an excellent experience at FW my service center! The customer service was outstanding from start to finish. The team was friendly, professional, and went above and beyond to make sure I was taken care of. My car was serviced quickly, and I couldn’t be happier with the results. It’s clear they take pride in their work, and I’ll definitely be coming back for any future auto needs. Highly recommend!

Sheena Mercer
★★★★★ 2 years ago

If you want top notch service on your Mercedes and fair pricing look no further. They do thorough work, offer helpful advice on how to maintain your vehicle and they are very honest and professional. HIGHLY recommended!

T Brown
★☆☆☆☆ 11 months ago

I had a terrible experience with this new company. Never had an issue when the previous owner was there. My family and I will no longer use them. I would not recommend!!