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- Mon-Fri 8am-5pm
- Sat-Sun Closed
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5 helpful highest ranking reviews
JaVonne Harrison
UPDATE: I returned my vehicle to fix the windshield wipers which were working incorrectly and to have it detailed for the smell. I'm happy that they were able to get me a rental so I could get back to work while I waited for my vehicle after I asked and detail the vehicle. However, I am disappointed in the lack of communication about the door handle strip replacement and extra time spent handling this issue. Hopefully, the issue with the windshield wipers are resolved and I will never have to come back. My vehicle was stolen and I took it here to be repaired . I got it back on 2/25. The thieves were marijuana smokers, and when I received the car back, the cupholder was full of ash and the car still smells like smoke. Customer service was okay though. I added of photo of the area after I had wiped most of the ash out of the cupholders, but there is still some in the cracks and corners in the photo left. Also, they did not replace the black matte detailing on the door handle as shown in the photos. Wouldn't recommend.
Booky Dopkin
I hit a deer on Dec 30. Needless to say I had extensive damage to the front of my 2017 Mazda Soul Red Cx5. This is multi stage paint - probably irritating to match. I took it into Gerber for an estimate. Ian (manager) walked around the car, discussed everything in detail, and entered an initial estimate - telling me it was low pending sensors, etc that they would look at in the shop. From there - all the negotiation was with my insurance company (NJM). Ian told me he would need 7-10 days to get all the parts, do repairs, and paint. The car turned out beautiful and well matched the existing paint. So happy! Why 5 stars? Because not only was the work excellent, but Ian was the most communicative service person I have dealt with. He called and texted updates consistently. Service and quality work are hard to come by these days!! I would, and will, highly recommend this shop for body/paint work!! Thank you to Ian and the techs who did a great job for me.
PHYLLIS CORNWELL
I was rear ended and needed an auto body repair shop. Gerber Collision on Ellicott Center Drive, was on their insurance company’s list of shops. From the minute I walked into the office to when I picked up my car, the service was amazing. You hope to never need a body shop but if you do, go here. The front office staff was friendly and helpful. They even called the car rental company to have me picked up. The estimator, Ian was friendly, informative and helpful. He answered all my questions. His estimate was fair and close to the actual cost. He kept me updated throughout the process. The work was professionally done. I am shocked by how they were able to match my paint perfectly. My car is 11 years old. I thought it would be two toned but you can’t even tell it was ever wrecked. A pluses for everyone. I will definitely be referring everyone to Gerber Collision & Glass on Ellicott Center Drive, Ellicott City. THANK YOU SO MUCH!!!
Kazeem Laja
Amazing experience. Ian was super professional and my car looks like it was never in an accident. Ian made sure I got regular updates and even made sure he left a message when I was unavailable to answer. 10/10 service.
East Coast Maiden
Fantastic customer service!! Everyone is very professional and my car looks beautiful! (My car was a hit and run victim in the grocery store parking lot). This occurred just days before the COVID stay at home order was put in place by Hogan. My appointment to have it fixed was the first day the order was in place- the rules of the order were about as clear as mud at the time, so I did not know if driving it to the shop to be repaired would be considered a violation of the order. I didn’t want to cancel the repair because I wanted my beautiful baby fixed- but called to reschedule thinking I had to due to the order. Not only was I able to keep my appointment, they came to my home and picked up my vehicle for me- and then brought it back to me a day later, all fixed! They went the extra mile (literally) for me- and this is not the first time they have gone out of their way to help me, either. Last year, my other vehicle, a brand new SUV I had only had for a few weeks, got dinged by a grocery cart! I took it in for an estimate, and after looking at it, they came back outside and started buffing the scrapes out of the door for me- and it looked brand new again. I was so happy, and asked what I owed them for buffing out the scrapes. They said nothing! That’s right! Zero. Would not let me pay. I have recommended this place to family and friends. My Mom has a beautiful Audi S8 Quattro that needed a ding from a rock repaired and they did a beautiful job with her car as well. Our family won’t go anywhere else! Here are photos of my sports car after they fixed it (was damaged on right rear quarter panel). Can you believe my car is 8 years old? I think it looks brand new!