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- Mon-Fri 7am-6pm
- Sat 8am-5pm
- Sun Closed
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5 helpful highest ranking reviews
Aisha Chishti
I called here around 7:30am with an ongoing fuel injector issue that I was quoted over $1000 more for at my usual service center. Bill, who was my service advisor, gave me an honest and reasonable quote, got me in within 30 minutes to get diagnosed, and was transparent throughout the process. They charge a 3% credit card surcharge which they were also upfront about before I agreed to the service and can be avoided with a debit card. I am super pleased with my experience here!
Kevin Keller
I made a last-minute appointment for warranty service, and I'm amazed at what a great experience it was. April is a great representative to deal with, she knocked it out of the park despite my showing up late and the shop being packed. I drove quite a ways to get here, but I'd do it again in a heartbeat - the professionalism and service is miles above the 4 other Honda dealers I tried to get set up with prior to looking this far away. Totally recommended!
Carol Adams
I've been taking my car to Hagerstown Honda Service since I bought my Honda Civic in 2013. Out of all the Service Reps who I have worked with over the years, Bill Crouse stands above and apart from the others. I can always count on reliable, trustworthy, and efficient service when he is facilitating the process. He truly goes above and beyond. I will always schedule my appts with him and when he is there.
Janell Smith
I went in for an Express oil change on a Saturday towards closing. The service was excellent and fast. My Servise Advisor Bill Crouse was attentive, very nice, and had a great sense of humor. As soon as he saw me, he asked if I needed help and took care of me right away. He explained the oil service process and advised me on what service was due next. Lastly, while waiting, the staff in passing were polite and made sure that I was being helped, which I very much appreciated.
Madelene Grassello Cook
I needed a recall fix for my rear view mirror so I made an appointment for Sept. 12th -Tuesday 8am. I mistakenly showed up Tuesday 5th-8am. Nobody said anything about being early. They sent me to the waiting area and got it done. When I got home I realized my mistake and laughed out loud. I live 25-30 minutes away-I’m so happy they had the time and helping hands to do it. Everyone was so nice! Thank you!!