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- Mon-Fri 7:30am-5pm
- Sat-Sun Closed
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5 helpful highest ranking reviews
Tiffany Dixon
We LOVE J&H! Honestly, I wish we had found them sooner… After our former “weekend-warrior” chain service center closed, we asked a transmission shop (who was currently servicing one of our vehicles) about an honest, reasonable, and competent mechanic -- they referred us to J&H. From the first visit, I was thoroughly impressed. From the owner to the mechanics to the office staff, everyone is patient, helpful, knowledgeable, and honest (which is a VERY rare trait in society these days). Unless they’re crazy swamped, they provide a digital/electronic car condition report at each service inclusive of pictures. Yes, you heard that right – so not only do they tell you what needs done, but this shows you... giving you an added level of assurance. They proactively monitor various aspects of your vehicle as well as tending to the items you’ve requested them repair/replace. Additionally, when they’ve made service recommendations, they’ve been honest about whether it’s something that needs done now, sooner than later, or if it’s something that can safely wait to be addressed at another time if you’re like us and trying to budget for car maintenance. If you’re uncertain how something impacts your vehicle, they’ll patiently explain what you need done and why it’s important. We’ve been customers of J&H for several years now, trusting them with multiple cars of ours that we rely on heavily to commute to work, chauffeur our kids and their friends to/from school and events, and to trek long distances for vacation/family. I value their work and their perspective to the extent that I take any new vehicle in our household to them to inspect and I ensure before any long road trips that we get our vehicle into them for service to ensure a smooth, uneventful trek. I’m grateful for J&H – for the invaluable piece of mind I now have with our vehicles (that are our livelihood and our freedom) in their care.
Cindy Star
I took my car to have the inspection needed for my Maryland registration. I am so happy I called J&H tire. New to Maryland I didn’t know where to go. Very professional and extremely pleasant garage. Took care of my needs same day and very reasonable. I will not go anywhere else.
Wendell Shannon
I would not recommend this company. Although the staff and service reps are nice, their service results were disappointing my second time around. I purchase a Ford Transit vehicle that needed extensive work that J&H took care of right away. My dash was working, but my turn signals were not. They fixed everything for me to pass State Inspection (including my turn signals) and at the cash cost of over $4,000. Weeks later, my turn signals were not working. I returned to J&H, believing it was a simple fix under warranty. Their diagnostic test determined I needed a control arm for signaling. I agreed to a diagnostic cost of $184 and service, which would cost around $420 or so. After a couple weeks, my only option was to pick up my vehicle with my dashboard not working at all! I was told that I had preexisting defects that J&H were not responsible for, although the dashboard was working properly when they took possession. He was done with it. To add insult to injury, I was required to pay the diagnostic fee because he spent hours trying to correct what went wrong during service. I was forced to take my Ford Transit vehicle back in worse shape than when I checked it in. And Andy was adamant that it was my responsibility! Wow! Currently, my vehicle is at Al Packer Ford on Pulaski Highway. A new diagnostic fee is $300. That’s only the beginning. Just got the call. The total cost of replacing a Module is $1,305. I paid for a Diagnostic performance. Who should foot this bill? #LongLiveMyFordTransit
Simeon Sanders
Just pure HONESTY! Two Autozone stores told me my battery was bad and needed to be replaced. Stopped by J & H, and they said, let's test it, slow charge it, and we'll let you know how to proceed. They could have easily come back and talked me into buying a new battery, but they didn't. Instead, they save me a couple of hundred dollars. Charged, tested, and they even had Interstate check it when a delivery was made. It's not the big things, it's the small things. I'm sure there are many "honest" mechanics out there - J&H happens to be one of gems in Essex, MD. Stop by, they will take care of you.
Tom Reynolds
I've used J&H many times over the years. They're fair, upfront and always do a great job. Thank you for being an honest auto repair shop.