J.B.A. INFINITI Service

car_repair GPS Located
★★★★☆
4.3 (23 reviews)
Location
Address:
8431 Baltimore National Pike
Ellicott City, MD 21043
GPS Coordinates:
39.285439, -76.804407
Contact Information
Phone:
(855) 604-3776
Contact:
J.B.A. INFINITI Service
Hours of Operation
  • Mon-Fri 7:30am-6pm
  • Sat 8am-3pm
  • Sun Closed
Business Information
4.3

Rating

23

Reviews

car_repair

Business Type

GPS Location

5 helpful highest ranking reviews
Rhonda Hammonds
★☆☆☆☆ a year ago

Edit: the dealer purposefully left a hose off for me to come back. They’ve already experienced I should trade it in so I thought this was a lure to get me to buy a new car. Went to another facility and my car works perfectly. 6 years of service and it came to this Edit: I’ve been going to Infiniti for almost 6 years and this last visit was by far the worse. I paid for a diagnoses test and they found nothing. I was then told I needed to pay 700 to remove my spark plugs to check the engine. I refused and magically they found a hole in my hose. I’ve barely been communicated with and my car has been there for 3 days for no real reason. I am looking to buy a new car soon and Infiniti will be the last place to look after this horrid experience. They’ve become horrible. For the price we pay we should get better service.

DIPLOMAT Corporation
★★★★★ 2 years ago

Dave the man. Great service They worked with my budget and got a loaner . I will always go hear for my q70L . Curtis

Lena W
★★★★★ 3 years ago

Great customer service goes a long way! It’s best practice to value customers' time, have a pleasant disposition & provide knowledgeable & resourceful resources. Sherwin not only exemplifies all of those traits but takes the extra step to exceed expectations. Even though I called in for something unrelated, he went above board to assist & made me feel seen & heard. He was very helpful & quite knowledgeable leading me to believe he had my interest at heart. I appreciate the time spent addressing my concerns & I thank you for the sound advice. All the best X

Ang Sto
★★★★★ 3 years ago

Absolutely loved the high quality of service at JBA Infiniti. We were given a great price, outstanding service and a beautiful QX60. Can’t say enough good things about James (General Manager) and his team of professionals. Big bonus —We we’re in and out in less than 2 hours! 5 stars!!!

Lela Denise
★★★★★ 3 years ago

Service has always been excellent for me. I own an Infiniti that i brought from another dealership but they have always been gracious and assisted when i needed it.