Location
Contact Information
Hours of Operation
- Mon-Fri 7am-6pm
- Sat 7am-5pm
- Sun Closed
Quick Actions
Business Information
Rating
Reviews
Business Type
GPS Location
5 helpful highest ranking reviews
Joe Nation
I do not have experience with the service department, but I did buy a Used Kia Sportage here recently. I worked with Andrew Jung, we first communicated via text message then I came in to check out the car. Andrew was great. He was not pushy and he did not try to oversell. He focused on informing me about the car, and its features. I asked a lot of questions and he was able to answer or find the answers for me. I would definitely buy from Andrew again or refer him if someone was looking for a Kia. Walter the finance/warranty guy was also nice to work with as well, I asked a lot of questions and he was a very patient man! Overall, I had a really good experience there.
Jeri Dickerson
Unfortunately, I had to provide 1 star. 1/26/26 - dropped car off for service 2/10/26 - still no car DESPITE the service manager telling me the car would be ready by 2/10/26 at the latest. No communication from service center AT ALL. Kept having to call to request updates. Was told a part was being ordered the week of 2/2/26 and car would be ready by 2/5/26. Went into service center 2/6/26 to talk to service manager who promised 2/10/26 completion date. 2/10/26 service manager looked dead in my eyes and told me the same part that was ordered 2/2/26 needed to be ordered and the car won't be ready for several days. Then proceeded to tell me that 16+ days for a car to be serviced is normal and not long as he has been in the industry over 20 years. I have had cars over 20 years and never in my life experienced such incompetent service. To top it off, rental cars have been used the entire time. On 2/10/26 the service manager tells me Kia reimburses for rentals and brings me a form for the rental reimbursement. Well, that form was for some class action lawsuit and Kia does not reimburse for rentals. I called the number on the provided form to confirm. This has been the most bizarre service experience ever. I'm flabbergasted and darn near speechless at the poor service level. If this is how business is done, I want no parts from it. DO BETTER! ****Update**** 2/13/26 No car. It won't even start after they completed their service. After filing a complaint with the BBB, the response they provided to the BBB was a lie. Once I realized how much the service manager lies, I started recording him. I am looking forward to providing the recording to the BBB so they can see the unethicalness of this establishment. Despicable.
Brian Adler
**AVOID THIS SERVICE DEPARTMENT – Consistent Decline and Subpar Service** **Summary of a very poor experience:** I recently gave this service department another chance and was again very disappointed. The service quality has deteriorated significantly and the issues are widespread. * **High Management Turnover:** Constant changes in leadership, including bringing back old managers, have failed to improve the service. * **Rude Phone Support:** Support staff are dismissive and unhelpful. * **The Only Positive:** The one bright spot is Service Advisor Samantha H., who provides excellent service despite the department's issues. * **Subpar Work:** Any previous attempts at improvement have been abandoned, and the quality of work is now unacceptable. * **New Ownership, No Improvement:** My hope that the new dealership owner would implement positive change has not materialized. **In short: Save yourself the frustration and avoid this service department entirely.**
A D
I wouldn’t recommend Koons Kia Of Ownings Mills service department. I took my car in for a check engine light came that on. I was told it takes 24-48 hours to get a diagnostic test done. I dropped my car off on Thursday afternoon at 1 pm to my service advisor Timothy Holt. I called Saturday to get a status update on my car. I was told by my service advisor Timothy Holt that my car hasn’t been serviced yet. My service advisor Timothy Holt told me If I need to my car for the weekend I could come and pick it up. Which I told him I would be in my way to come and pick up my car. Timothy Holt then told me that I could make another appointment for my car to be serviced on the following Wednesday. When I got there I asked my service advisor Timothy Holt why wasn’t I informed on what was going on with my ca on Friday? I was then told by Timothy Holt that it would take 24-48 hours for the diagnostic test to be done. Timothy Holt also told me that the service delivery is extremely busy. I asked him why wasn’t I informed of that when I dropped off my car on Thursday or gotten a call on Friday to let me know that my car wasn’t going to be serviced until Monday? I then reminded him that today was 48 hours later. Timothy then in returned told me that Saturday the service department does not have anyone in the shop to do diagnostic test the shops is only open for oil changes. Which I was never told that on Thursday when I dropped off my car. I asked him why was my car driven then. Just to be told that my car was only driven from the front door to the bay area. I then informed him that I have Kia app on my phone and it let’s me know every time something is done on my car. I told Timothy that when I dropped my car off I had 64 miles til I needed to refuel my car. When i checked my app before getting to the shop the app showed that I had 57 miles til my next fill up of fuel. Timothy stated that the service department test drove my car. I asked Timothy I thought you said my car hadn’t been serviced. When I received my car back Timothy stated that my check engine light is no longer light up on my dash board. I told him I’m not understanding what’s going on. I came in for a check engine light on now I’m leaving without my car being serviced and a check engine light off. Timothy Holt then tells me that if the check engine light comes back on to call and make another appointment. I’m at a lost was or wasn’t my car worked on??
Theresa Taylor
The kindness, expertise, and professionalism I received from customer service (Samantha H.) was very heart warming. The issue with my car took about 3 weeks and a few visits to the shop. Throughout the whole process, I never once had to worry because Samantha kept me informed. She truly treated me like a human being instead of just another customer. She is definitely an asset to the company. I am forever grateful. Sincerely, thank you for everything! Theresa Taylor