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- Mon-Fri 7am-6pm
- Sat 7am-3pm
- Sun Closed
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5 helpful highest ranking reviews
Tim Arnold
While visiting family in the area over the Christmas week my 2019 Lincoln Nautilus triggered a transmission fault and would not go into reverse. I called Koons Service Department late that afternoon and was able to get my car in for diagnostics the next morning, 2 days before Christmas. Max, my service advisor was a tremendous help and advocate to me as it was determined that my transmission needed to be replaced. Not the news I hoped for on Tuesday before Christmas on Thursday. Kudos to Koons Service Department and Max for getting it done in time for my family to drive our car home 1200 miles on Saturday the 27th. Koons was able to work with the extended warranty company to get the claim authorized, secure the replacement transmission, make the repair and get my car back to me by the afternoon of the 26th. Based on this experience I would not hesitate to trust my car to Koons again in the future should I find myself needing service while visiting the area.
Michael Sites
Been a customer here for 20+ years. Dropped of my mint 2020 F250 for a 30k mile service. Picked it up to find that ALL 4 wheels and center caps were scratched/scuffed during tire rotation. After a few days of waiting to see how they wanted to handle it they did take responsibility and offer to replace the center caps. I did not accept the offer to "repair" the wheels. Personally I believe they should have been replaced. My bigger concern was for the future service of my F250 and 2022 Expedition. I asked the manager how we can avoid something like this in the future. He told me he has no control over what happens in the shop. I walked out of there for the last time and got in my truck to find that someone left their breakfast trash in my truck. What a shame...
Robert Jones
The Service Advisor Brandon was very respectful and knowledgeable of my vehicle! I'm thankful for him!!!
Coby Hough
Last week I had a wiper motor replaced under a recall. Yesterday when I went to use the wipers the motor froze and stopped working. I sent a text to my service advisor, Jesus, at 4pm yesterday describing the problem. He texted right back to come by in the morning. I showed up this morning and he immediately took my vehicle back to have it checked. They found the problem right away and had it repaired in less than 30 minutes! Things happen in auto repair and a great service advisor distinguishes themselves when the unexpected issues pop up. Jesus handled the situation like a true professional, and I left feeling grateful to be working with an excellent service advisor.
Tropic Blogger
Sales finance and service not only do not work with each other but are probably antagonistic imo. So if sales promises something make sure finance definitely has it in writing so when you need it at service, there's no miscommunication. I bought a CPO explorer Four months ago for about 38k and I'm at the shop now third time in two weeks for something I suspect is pretty simple. So far the advisor who should be the quarter back seems to be the weak link. I shouldn't have to be doing all this leg work. I'll update on the specifics when/if resolved. I chose to review before resolution because this was already foreshadowed with a very poor buying experience I chose not to rate! Update: Someone from customer service did reach out. The issue turned out to be a control arm and was repaired under warranty. All that's well ends well. Update2: Back with what I initially thought was the same issue. It turns out the rotors all need to be changed this time. Since it's not been a year and that's gonna run at like $1600+ I think I'll cut my losses with this one and trade it in. Almost done paying it off so will just use that equity and go for something new this time around!