Marty's Auto Parts

Shaneka

★☆☆☆☆ 4 months ago

Not really deserving of a one-star review, but unfortunately that’s the only way to leave feedback. I’ve been going to Marty’s for years and never had an issue until recently. I purchased an alternator and was told I could leave a deposit since it wasn’t in stock, and that it would arrive in two days. I returned, paid in full, and picked it up as promised. However, once the alternator was installed, I found out it was faulty. I contacted the store and was told that if I provided the reference number, a replacement would be ordered and available in two days, just like before. Three days passed with no call, so I reached out myself, only to find out the part was not in. They also claimed they didn’t have my contact information, which was confusing since my phone number is clearly on the receipt and they had contacted me previously. I provided my vehicle information and phone number again, but I still have not received the replacement. To make matters worse, the store is closed on Sundays, so I’m now forced to wait until at least Monday—hopefully—for a resolution. After speaking with family members, I learned this has been happening more frequently lately, which has caused several people to take their business elsewhere. I’ve always trusted Marty’s in the past, so this experience has been disappointing.

Usawa Andwele

★★★★★ 6 months ago

I've been purchasing items from Marty's for well over 3 years and their parts have never failed us. Most importantly, their pricing is reasonable. Their customer service is always professional.

Brain Fox

★★★★★ 4 months ago

Great findings when it comes to parts and they pull it for you. (pause) [Spindle] 50 bucks

Ann Tindall

★★★★★ 7 months ago

Only sold used parts. But we're professional and prompt

Andrew Boele

★★★★☆ a year ago

I'm in sussex county Delaware greenwood Delaware area but I lived there in Baltimore MD inner Harbour and Curtis Bay also Glen Burnie. Locals there are hard people but friendly . But, due to area locals are hard on outer edges but are really nice as most in other areas are same as any of us. When I called Marty's the person on phone I let know I was in delaware and he said come look at 4 rotors he had in stock I needed and Said I could choose from 4 he had and pick 2 I needed out of 4. Was very nice and didn't make or keep me waiting on phone. Just said hold Please and came rite back and was nice and I was done he hung up friendly. Don't know what black lady was talking. Can't please every one . People think world is theirs or are owed something cause of whom are or ethnicity etc. All are equal and take a number