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- Mon-Fri 7am-6pm
- Sat 7:30am-3pm
- Sun Closed
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Google Reviews 5
paula escareno
I had a good experience from Rich Morton in Glen Burnie. From start to finish my sales representative Richard Wade was top notch. He went beyond my expectations. I did not feel pressured to buy, he worked within my price range. Any issues I had he addressed promptly. He offered superb customer service from start to finish. Everyone in the building were polite, helpful and a pleasure to work with. If your looking to buy a vehicle you are doing yourself a disservice to not check out this hidden gem in Glen Burnie. I would recommend to my family and friends. Mr. Wade, thank you for all your help during this process.
John
I was just sent home without service earlier today after having made an appointment online yesterday through the Rich Morton website scheduler - I was told the work was inappropriate for a Saturday. I received no email or phone call earlier today to cancel my inappropriate appointment, which is what I expect should have happened as part of ordinary customer service. It’s okay that your policy is to do certain kinds of work on a Saturday- I understand that. It’s not okay for you to know this when you see my appointment and to tell me the work cannot be done after I’ve already driven there and rearranged my family’s schedule on a weekend to make this repair. The man at the desk I spoke to was in fact kind and he said he was sorry (which I appreciate), but I’m leaving this public review because there wasn’t an actual apology in terms of making amends. Good customer service IMO would include making a reference about a plan to fix things (service recovery). Someone should have called or emailed me earlier today to cancel this before I drove forty minutes to get there. I came in for an airbag problem and I came to this dealer because they sold me this car (that I love) in 2013 and I figured they would know best. I’m upset my time was wasted and I’m upset no plan is in place to amend the website scheduler (or other workaround) to assist future customers who want to do business with you on a Saturday. Hence, a public 2/5 star review.
Joseph Huntsberry
Purchased a used certified pre-owned 2017 Mazda 6 from this dealership and had a great experience. They worked hard even past their closing time to make sure I was able to take my new purchase home that night. The salesman was very laid back and did not push me into anything I didn't feel comfortable with. They have responded professionally with 2 very small issues I had and corrected them immediately. I highly recommend this dealership if you're looking for a new ride!
Matt Kirkbride
From Start to Finish with my purchase Rich Morton and its staff are amazing. Highly recommend this dealership. I also, needed service And they take care of you like family and one of their own.
Patricia Hyman
This is where my vehicle gets it’s routine service and anything else that needs to be taken care of. My experience with them has been outstanding customer service, keeping in the loop, just a pleasurable experience overall.