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- Mon-Fri 9am-8pm
- Sat 9am-5pm
- Sun Closed
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5 helpful highest ranking reviews
Madison Albanese
My husband just bought a new (to him) F-350 from Ourisman Tristate Ford and I cannot recommend them enough! We worked with Alex and his sales manager Matt who were fantastic—knowledgeable, patient, and customized the experience to find a truck that best suit our needs. The finance manager Hadi made the paperwork quick and painless. 10/10 service this team goes above and beyond, he will definitely be back for his next truck!
Frankie B
After waiting 2 and a half weeks for a separate Ford dealership to find a vehicle meeting our specifications we decided to visit Ourisman Tri-state dealership. We told them exactly what we were looking for and within 10 minutes they were able to identify more than one within reasonable delivery distance. As we discussed alternative vehicles on their lot and test drove 2 vehicles of them (One different model and one the original model were were looking for but a lower trim package) we decided to go with our initial desire and we purchased the vehicle we wanted. It was delivered the following day and we picked it up the day after. Extremely happy with our new Escape and the Ourisman Tri-State Dealership.
Alexandra Lazzeri
Jack was my salesman and he was absolutely amazing! He went above and beyond to make the process extremely efficient and smooth, and was very knowledgeable about the Escape. He also mentioned an extra discount I could apply for since I was a graduated college student, and I was able to get a money off towards my purchase. 10/10 service from the whole team!
Matt Herzog
Let me start by saying that I’ve been a customer here for more than 10 years. I’ve Purchased multiple super duties and always had a great experience when it was Ramsey ford. My F350 platinum super duty blew its fuel pump at 70,000 miles so I took it into my first ever warranty call. I called them first and explained the situation and they told me they would have it back to me in a few weeks. Well a month and a half later I get a call saying they need to run some tests to make sure it qualifies for warranty such as Testing the fuel for water. I get another call about a week and a half later saying that the fuel tested clean and that everything is covered under warranty. They are a little bit backed up because they’re about to build their new shop, but they will get to it shortly. Several more weeks go by I keep calling wondering where my truck is. I mentioned I’m going to pick it up and take it somewhere else because I can’t afford to be without a vehicle for months and months. I forgot to mention They were not able to give me a loaner because they only have several in their entire fleet and they were all taken. After this last call when I mentioned, I was going to take it somewhere else. They all of a sudden had an opening and said they would have it in the shop tomorrow. Then I receive another call a few days later saying they would not be able to do this under warranty because of Metal crystals that were found in the pump screen. They did not send the pump in and have it denied by Ford. They decided to make the call on their own. I was furious. Then one of the service managers accused me of draining my fuel tank and putting fresh fuel in because there’s no other way there could be crystals in the screen in the pump.( side note: My truck was towed in from roadside by ford Roadside assistance) I called My normal diesel mechanic who does All Ford service on my vehicles and he mentioned The only reason there is crystals is because the pump blew up in wet nuclear. We got the manager Derek involved and then all of a sudden the service manager changed his story and said there was rust/sludge on the pump. He said at one point in time I must’ve had some fuel from a gas station and had a bit of water in it or that would never have been there so my warranty is now void. I was absolutely furious. I had them put my truck back together and I had it towed to Matthews Ford where they fixed it without any question. I had my truck back within two weeks and everything was covered under warranty. I will never shop at this dealership ever again. They lost my business and I make sure I tell everyone I know what I experienced. Apparently buying all your trucks at a dealership and loyalty means nothing. I also like to mention that this truck had the Ramsey 200,000 mile powertrain warranty and that amounts to nothing. Apparently it doesn’t really cover anything. My suggestion is anyone thinking about buying a truck at this dealership should really go somewhere else.
Frank Bohn
Absolutely great experience buying from Ourisman Tri-State Dealership. After being led on by another dealer for over two weeks for them to find a vehicle, we visited Ourisman and were signing paperwork that day and picked it up 2 days later after delivery and upgrades. The new guy Mike B took great care of us under the help and guidance from many coworkers. Thanks Mike.