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- Mon-Fri 7:30am-6pm
- Sat 8am-3pm
- Sun Closed
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GPS Location
5 helpful highest ranking reviews
Monchella Miller
I brought my car in to be serviced on February 21. Mr. Steve A. was my service advisor. The service took two hours to complete. I noticed all cars being serviced that day received a complimentary car was but mine did not. I did not complain and left. About 20 mins into leaving, I noticed my car had been vandalized during the service. I returned to the dealership to speak with someone and Mr. Steve found a manager to address my concern. The manager replaced the damaged glove box but when I returned home I noticed more damage. I appreciate the manager and Mr. Steve trying their best to make it right. I am shaken by this experience and worry if there is unseen damage that may have taken place at this dealership. I am worried that the service was not performed at all or if it was done correctly. I am unsure why I received this treatment but I wanted to share my experience in case this happens again.
Edris Lutfi
Ana Rivera at Toyota Passport was amazing! She made the whole car-buying process super easy and stress-free. She’s honest, friendly, and really knows her stuff. I couldn’t have asked for a better experience. highly recommend asking for Ana if you’re shopping for a car!
Tanya Flowers
Today I called Passport Toyota to inquire about some tires. A representative named Matt took my call. His professionalism over the phone line, encouraged me to make an appointment to go in. Once there, he really worked with me to "seal the deal." Furthermore, he remained professional throughout this experience and he kept me abreast of everything they could offer and answered all questions I had. Spending money doesn't come very easily for me, however, I left there feeling very good about my purchase. Matt made all the difference during my transaction. Although I could've gone anywhere to purchase my tires, Matt ensured that my experience great, and I will continue to request him during my scheduled service appointments.
QJ S
I’ve visited this dealership several times and have always appreciated the friendly and detailed service. This time, however, I left feeling disappointed. The service team was, as always, very welcoming and responsive. The wait time was reasonable, and I was kept updated throughout, which I really appreciated. However, the main issue came when it was time to pay. I had scheduled my service using a $99 coupon, which I reminded them about when I arrived and showed to the young lady who handleed my check in. However, when it came time to settle the bill, I was charged $124. I was told the price increase was due to my vehicle needing more oil than the coupon covered, which is understandable, but why wasn’t this communicated to me at any point before? I specifically mentioned the coupon both when I called to schedule and again upon arrival. At no point was I informed that the coupon would not fully cover the service. I then spoke with Francisco, who I assume is the manager, and explained my concerns. Rather than offering any kind of resolution or even an apology, his response was simply, "must’ve been a miscommunication." I respectfully disagree. There were multiple opportunities for the staff to inform me that my vehicle required additional oil, which would affect the price. It felt less like a simple miscommunication and more like a missed opportunity to provide transparency. While I still appreciate the team’s friendliness and professionalism, I feel like a small gesture, such as a discount or credit for next time, would have gone a long way. This is about the 4th or 5th time I’ve used this dealership, and while they’ve always been pleasant in the past, this experience has left me questioning whether I’ll return.
Valeria Arce
I took my car for a diagnostic and they told me it would cost $199.99 plus tax, and I agreed. I also made it very clear to the service advisor that I had refilled the brake fluid about five days earlier and it was already almost empty again, which made me suspect a leak. After completing the diagnostic, I received a call stating that everything was fine,they had simply turned off the warning light. However, just a few miles after leaving the dealership, the brake light came back on. When I checked, the brake fluid reservoir was empty again, and it was obvious there was a leak. I returned to the dealership and explained the issue once more. Only then did they inspect the brake lines and discover that there was, in fact, a leak. This makes me question how a proper diagnostic was performed the first time without identifying something as serious as a brake fluid leak—especially after I had specifically mentioned the fluid loss. Brake issues are a serious safety concern, and it’s extremely disappointing to pay nearly $200 for a diagnostic that failed to detect a clear problem. Due to this experience, I chose to take my vehicle elsewhere for repairs. I hope this feedback encourages more thorough inspections and better attention to customer concerns in the future.