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- Mon-Fri 8am-5pm
- Sat-Sun Closed
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5 helpful highest ranking reviews
susan lichtenstein
My experience at Paul’s was excellent. He diagnosed and repaired my car in short order; he clearly and thoroughly explained the issue and repair process; and his price was reasonable. I could not ask for more. I’m going to switch from my regular dealer to Paul’s Auto from now on.
Vrshank Ravi
This was a confusing experience. Paul came highly recommended by a few mechanics. Asked my buddy to take it down to his shop. It was an old Toyota Tacoma. After this experience I can't say I would recommend him to anyone. Paid over 400 bucks for the car to not start and we had to tow it out of there. I got it running in five minutes and I am a hobby mechanic. This one deserves more context. He just bought it and he had some intermittent electrical issues, so we paid for an initial diagnosis and a pre-purchase inspection. The inspection was very thorough and came with a lot of pictures. However, things went south from here on out. In my opinion, there was not enough time or care put into the diagnosis, and it was clear to me that he just wanted the vehicle out of there. An hour of shop time resulted in the following: - The claim that several engine sensors had been disconnected - with no specifics on what was disconnected. - The engine was not standard with what came with the truck. They also looked at the check engine light but did not tell me what codes they were or what the problem actually was. This is, at best, five minutes of work. A cursory look with Toyota manuals revealed that even it was not the same 2.7 the truck came with, the 2.4 that was in there shared exactly the same wiring harness and diagram as the 2.7. This swap was extremely popular in the field and easy to make work. I think it was unreasonable to charge my friend over $200 for this extremely poor diagnosis work. We went out of the garage none the wiser on what the problem was. To top it off, this once-running car did not start when we went to pick it up, necessitating further time off and a tow. The mechanic even joked that "it would be funny if it started right now" when the tow truck driver was picking it up. Extremely unprofessional. It took me a couple of minutes of looking under the engine bay and reconnecting a few connectors and it started right up. Did they not attempt this for the money we paid them? A full diagnosis will be underway at another shop or by myself. In short, the shop displayed poor diagnostic skills, a lack of concern and effort for my friend's only vehicle, a lack of specific knowledge about old Toyota trucks, and an unwillingness to make things right after the car died at his shop. How could I possibly recommend them?
Charles Cuneo
Just moved to Baltimore and am very happy to have had my auto serviced by Paul’s Automotive Service. Prompt and excellent work. Great communication regarding the repairs needed and getting prior approval. I have set up more work to be done! I would highly recommend them.
Taina Po
Had my Toyota Prius towed to Paul’s automotive after hours by AAA after my car would not start. AAA confirmed that my auxiliary battery was dead and offered to replace it. I chose to have it towed, and have it replaced with a Toyota battery. So grateful I followed Paul’s advice at Paul’s automotive. Friendly and efficient service. Highly recommend!
Matthew Szostek
Paul's Automotive prices a keen level of customer service. They evaluate the condition of your vehicle quickly, provide timely and detailed information, and put you back on the road without haste!