Pohanka VW of Salisbury Service

Carlene Schiavo

★☆☆☆☆ 8 months ago

Worst experience ever!! Purchased a car with 10,000 miles and found myself heading to service 2 months later for a travel assist malfunction. I had to keep returning for 2 years thereafter for same issue until they provided me with a loaner car while they worked on my car for 8 months!! They would periodically ask me if I was interested in a trade however, they couldn't even offer book value for the POS car they sold me. Got a call that car was fixed and by the way "We took your car to the body shop for a dent that happened while we had your car." I get my car back, repainted, and the inside was filthy, outside was clean, however there was a ding in the door from what was probably another car door while at their shop. I asked for the ding to be fixed before the following week because I had plans to trade the car in at another dealership. Well, no one made any calls until 4 days later to see if "their guy" could fix it and obviously the answer was "no". "Once again, my loss", and crickets. Will never deal with Pohanka again!! And they don't even deserve one star!

Aaron Dahms

★★★★★ a year ago

Chris M was such a great help!

Leonardo Nicastro

★★★★★ a week ago

Excellent service, honest and friendly.