Renn Kirby Mitsubishi Service

Kimberly Day

★★★★★ 2 months ago

I had an emergency issue with my car window that wouldn’t go up, and a major storm was coming. The service department was kind enough to squeeze me in right away and quickly fixed the problem so my window was working again. They were fast, helpful, and the repair was done at a very reasonable price. Highly recommend!

Brittany Graham

★☆☆☆☆ 5 months ago

I am extremely disappointed with this experience. When I purchased my car, I also purchased a maintenance package, which is why I booked my service appointment online under that package. At no point before the work was done was I informed that there would be an additional charge—certainly not over $1,000. After the service was completed, I was suddenly told I had to pay this amount. I was never given a quote, never asked to approve the cost, and never told the work would not be covered under my maintenance package. Now I’m being told that because I booked the appointment online, that somehow means I “gave consent” to these charges. That is completely unacceptable. Consent requires transparency. You cannot perform expensive work without discussing pricing and then expect customers to pay afterward. This feels misleading and dishonest, and it has completely destroyed my trust in this dealership. I would strongly caution others to get everything in writing before allowing any service here.

Patricia

★★★★★ a year ago

Great dealer. My husband just bought a 2024 Mitsubishi Outlander. We started with the sales rep Anna. Super friendly, patient, and accommodating to our needs. The process started all on line then by phone. Then at the dealer with worked with Dan the financial guy Super friendly and works for the buyer's needs with the support of his Manager to get you the best APR or loan plan. Very clear and straight forward on how the process works and what's going to be best. Overall and super fabulous experience. My recommendation would be call to speak to Anna if you need a friendly and kind voice to inquire and then work with Dan to get your best loan offer.

Tyrone Shoulders

★★★★★ 2 years ago

Want to send a special thanks to Cobey and Christian for working with me and my budget to purchase my first Mitsubishi vehicle. Both gentleman were helpful, supportive and patient which allowed me to make the proper decision on my purchase. If any of my work colleagues or associates are looking for a new car, I will certainty point then to Renn Kirby and also give them Cobey and Christian's name. Thanks again!! Tyrone Shoulders A Happy Customer

Anne Rosner

★★★★★ 4 years ago

Just got home with our beautiful "new" Chrysler 300C. Our sales experience was first-rate. Our salesman, Cobey Lowe was efficient, friendly and knowledgeable. Also very funny, a great way to do business. Same for Dave who completed the sale. This is the 3rd time over many years we've bought from RennKirby and we will no doubt do business with them again.