Location
Contact Information
Hours of Operation
- Mon-Fri 8am-5pm
- Sat-Sun Closed
Quick Actions
Business Information
Rating
Reviews
Business Type
GPS Location
5 helpful highest ranking reviews
Dwayne Smart
This business gets ten stars. They are well organized. Prior to working on your car they give you a comprehensive explanation of what’s wrong. I got a print out with pictures. They tell you your options on repair whether it’s worth spending a little bit more or saving for this particular fix they return my car in a timely manner. Also, the management is willing to stay later when you have an issue.
Book Book
Overall, shop is very organized and they have system. My repair was done on time and there was good communication. However, please beware the services can add up fast (it can get pretty expensive) please go in knowing your exact issue, the diagnostic is a flat fee of $134 and the labor fees are $67+ for each action. Per their policy this is not a shop where you can just bring in your own parts, they will require u use their parts. If anything I should have just trusted my gut and told them to cancel the service and put the battery in myself. I would have saved myself a lot of money. But based on other reviews, the community seems to really trust this shop, however just know they can get expensive. If cost is a worry for you, YouTube university or please find another shop.
Mia B
As always, S.A.P. did a wonderful job. Though it was a complicated job, they took their time and fixed everything. Highly recommend them if you're looking for a honest and reliable mechanic.
Rob Preston
I had a truly horrible experience with SAP that is still ongoing. We needed new shocks and struts in my 2008 Mazda so we decided to take it back there for the service. We dropped it off April 24th. After they examined the car they also suggested we replace the drivers side front axle and the lower control arms on the front and rear. We were told it should be done by the end of the day of Wednesday, April 26th. On the 26th we were told it was almost finished and they just needed to do an alignment before the end of the day. Finally on Friday the 28th we are told its almost done (I can't recall the exact circumstances why). At the end of the day Friday we are told that the passenger side front strut was blown out of the box and they had to order another one and they would install it on Saturday. Saturday rolls around. We decide to wait around for the car, since we have a million errands to run. We call at 12/1/2/3/4/5. No answer. Finally the owner calls us back at 5:45pm and claims he has been waiting around all day for the part and it didn't arrive. Interesting that he was waiting around all day and managed to miss our phone calls for nearly 6 hours. Monday comes - part arrives at end of the day Tuesday comes - part installed but suddenly found out that another part needed to be replaced. So that's another $250. Wednesday - waiting on next part to arrive Thursday - they get the part late in the day Friday - car is done. We go to pick it up and surprise the only thing they didn't charge labor on is the mystery part that they just noticed on Tuesday. We drive the car, it seems okay initially but after a couple weeks we start to notice noises again. Not being car people, we assume this is just because it's an old car and since SAP did all that work it should be fine. Fast forward to 6/18 we are driving a couple hours from Baltimore and suddenly the car begins jerking and AT lights are coming on. We get to the Glen Burnie area and are scared to drive it any further, so we had it towed for free by AAA to a nearby mechanic. The primary problem with the car turned out to be the Transmission Control Unit which I am not holding SAP responsible for in any way. What did happen is when they went to diagnose this is they called me and asked "Have you had recent repair work done? The frontend of this car is a mess, we've never seen anything like that." - after that they gave me a list of all the issues they came across that SAP had caused (they are the only ones who have ever done any frontend work to my car). 1) When they installed the new struts, they used two different brands. One high quality, one cheap. The cheap one already blew out in a little over a month. 2) The axle had the incorrect and unsafe bolt used to install it, and the axle may be the incorrect one for my car (sleeve was stretched beyond normal). 3) The driver's side axle seal was busted and leaking transmission fluid 4) There were missing pins on both outer tie rod ends 5) The axle boot had been torn on the passenger side, causing grease to shoot all over the inside of the car. 6) The steering knuckle had damage caused by a torch on the passenger side. 7) There was damage to the bearing mount on the passenger side axle. 8) They said the alignment was way off (SAP did an alignment as part of the work) After reading the list above, any reasonable person would understand that I would never in a million years let SAP touch my car again. So I reached out to them and attempted to resolve this. In the initial reply, Shawn Price the owner outright lied about their responsibility and I had to go back to the other mechanic to confirm this. I replied multiple times letting them know we would never be comfortable having them touch our car again after the butcher job they did and their follow up emails were generic and impersonal. Total costs: SAP's work: $2500 Repair work done by the other mechanics: $1,942 Rental car for 2 weeks: $550 Avoid like the plague. Shady, poor communicators and horrible mechanics. Don't make my mistake.
Umesh
towed my car from the intersection of eastern Ave and s haven after I hit a pot hole. Quick service and got me a new tire when I needed