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5 helpful highest ranking reviews
Anthony Latimer
One of our roofing work trucks had an electrical problem at about 8 PM tonight, unfortunately, the truck would not start and it was at a gas pump having just filled up. We called and got an answer right away, they sent Marcus to help us out. Marcus was quick and did a great job getting our roofing truck up on the flatbed in a busy gas station parking lot. The cost/price was REALLY good. We highly recommend this company !!!
Melanie R
My son was in an accident last week and Southern Maryland Towing arrived on scene to tow his vehicle as the first reliable tow service. On scene I was advised that "It would be about $300" to have the vehicle towed. Once the vehicle arrived at my residence (5 miles away) I was advised that the cost was $350. The receipt was not itemized so I reached out to the company to obtain an itemized bill. I was told $300 was for the tow and that $50 was for "clean up". I stated that no clean up was done on scene, the vehicle was loaded and driven away that's it. The receptionist rudely advised me that they have to bill for clean up no matter what. Sounds like standard practice for this company is to bill for services not rendered. To date, I'm still waiting for a response to obtain a refund for $50 for services that I did not receive. Attached are photos from the scene taken 5 days after the accident, showing that no clean up occurred Update: I was advised that my bill is incorrect and should have totaled $340. A $300 Tow fee and a $40 Admin fee.... I was told that I may pick up my $50 refund today as they are waiving the $40l (admin fee). Funny how the story and bill changed..... Be sure to review your bills and ensure you aren't being charged for services that were not received.
Lexi Milam
Worst towing experience I’ve ever had. To start off on a bad foot it cost me $400 to tow my vehicle 5 minutes down the street to their business. And I was not allowed to grab any of my belongings from the vehicle once they took it. Once they opened we went inside to get more information on how to get my car back. They said they were unable to give me a price breakdown for why my bill was $400 until after I paid it in full. Then proceed to tell me that I cannot pay ahead and then have the tow truck come. Both me and the tow truck must be there at the same time to ensure same day pickup, and that there would be no extra costs from waiting longer than I stated. I asked if I could sign a release form to release my car to the tow truck driver providing his name and giving him the money to pay them. They stated that was not an option as we both needed to be there, then proceeded to say that only a notarized paper stating the release to the driver would be acceptable. We said we would go to the bank to get it notarized, then they proceeded to say we cannot do that, I have to be in the hospital for that kind of situation. A few hours later I went back with the tow truck driver to get my car, they tried to raise the price to $450, even though I spoke with them on the phone and in person discussing the price as $400. Finally got the price straight, paid and go to get my car when I find out they carelessly threw their equipment along with the debris and oil dry absorbent pellets on my backseat (and I paid a $50 cleanup fee for the trash to go in my car). They also left my flashers on for the full 8 hours my car was in there lot, do not recommend this business to anyone, as their employees are clearly not trained on customer service or respect for customers property.
Steve Butler
My Daughter was involved in an accident and we had no choice the police called them even though we had our own tow available. I have never seen such a high tow bill. $490 to tow it 11 miles plus $60 a day storage. Then a $75 clean up fee ( nothing to clean up a broom didn't even come out). So if you want to be screwed over for a price of $44 a mile I highly suggest them. Also we could not retrieve any personal items from the vehicle unless their illegally charged bill was paid. Get ready to answer a lawsuit! State law says max tow fee from an accident is 250 and at most 30 a day storage. Complete garbage people to deal with.
Raymon Hamzidkhan
I’ve been lucky (or unlucky) to have needed a tow service as great as SMT!! They are very top notch and what I feel is great service with communication and professionalism. I was towed twice by same female driver and she is the nicest, knowledgeable driver I have ever met!!! You have certainly raised the bar for your community of towing service!! Thank you SMT!