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- Mon-Fri 7am-6pm
- Sat 7:30am-4pm
- Sun Closed
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5 helpful highest ranking reviews
Myisha Claggett
I am writing to formally document a distressing experience I had at your service department. I recently purchased parts and labor through the Chevrolet website, utilizing my rewards points and available discount codes to bring a quoted $1,000 service down to approximately $180. When I was getting me receipt I told the service advisor I prepaid, the service advisor requested my receipt. While I was retrieving it, he abruptly walked away to consult with his manager, which I found unprofessional and disrespectful. The advisor subsequently claimed that the parts I purchased online were priced incorrectly and were incompatible with my vehicle. However, as a Chevrolet rewards member, my specific vehicle details are already integrated into the system to ensure compatibility. After further investigation at the parts department, the advisor returned my keys without an apology for the misunderstanding. Instead, he simply stated that the discrepancy would cost the dealership $700. I am disappointed by the lack of customer service and the skepticism I faced while presenting valid proof of payment. It appears there is a significant disconnect between your online pricing systems and the in-person service experience. I hope you will address this behavior to ensure other customers are treated with more respect and transparency in the future.
gabe bejarano
Dennis, in particular, was awesome because he truly cared about my concerns and went above and beyond to assist me in getting the part installed. I have been dealing with an ongoing issue with OnStar in my vehicle since late October 2025, and his help made a huge difference. Jesse was also awesome because he allowed me to be seen even though I already had an appointment, when normally you are only able to see the service advisor linked to your account. I am very proud of this dealership, and especially of Dennis and Jesse for working together to resolve my issue.
Brian Lemek
I needed to get my car in urgently, and was able to drive straight over. Willy handled my account, and he really took care of me. He got everything going: rental car, extended warranty, etc. He made it much easier than it would have been otherwise.
H Lee Dale
I am very disappointed in the quality of the service at Sport Chevrolet. I have visited this dealership three times as of Oct 7 (Tuesday @ 10:30am) for a check engine light, park brake light and vehicle stability light. I had the vehicle checked at a local Autozone for a printout of error codes. I presented these concerns and codes to the service department. They say the problem has been repaired, yet I had returned to this dealership with the same display screen lights on vehicle. The warranty company indicated that the dealership has presented different codes to them for warranty services, yet I (customer) have to continue to take off from work, drive 30 miles, wait all day, drive home only to start the process over again days later. What happen to the reliable dealership days when a problem is fixed and guaranteed to work. Now it seems that my situation is a 'milking the warranty' scenario. I contacted the service department on Thursday (October 2) and left a message for the manager to call back to discuss my disappointment, yet no call back. The absolute worst part is that I cannot go to another service center, due the fact I may have to pay out of pocket it it's the same issue that Sport Chevrolet should have fixed. Who can I speak with to ensure I am not being duped while getting my vehicle serviced?
Andrew Lyttle
Willy is always exceptional. He understands the customer, the vehicles, and the process, and he gets the job done. Thanks to Willy and the technicians for fixing my truck.