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- Mon-Fri 7am-6pm
- Sat 8am-3pm
- Sun Closed
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GPS Location
5 helpful highest ranking reviews
D L
Front desk lady needs to talk better to customers. When their mechanics provide better customer services, that definitely means the front desk is not doing their job well. But this is a trustworthy service center Honda has.
Vihan Perera
Serviced my Civic here. I made a last minute appointment and they took care of me very well and even fixed a couple of things for me that I asked for. The service manager Corey was nice as well.
G.W E
I fix an appointment three days a go for oil change but unbelievable they took 5hr to change the oil. I guess this the worst customer service experience in my life.even if I was scared For my car because of the car was waiting inside the maintenance room.finally they told Me the two tires should be changed but the whole four tires changed was January. For me 100 not trusted location. I had regular customer almost 7 years in walfechase Honda in Memphis they were a giving a good customer service.
Brooke Wier
I had a great experience with Dave! From start to finish, he was honest and clearly very skilled. He took the time to explain that a part needed to be ordered & when it would arrive. Even with the part coming in, he was efficient, no unnecessary upsells or surprises. He even personally called me when it was ready! It’s a relief to find a mechanic I can trust. I’ll definitely be coming back for any future maintenance or repairs. Highly recommend, thanks Dave!
Katrina Caulfield
UPDATE: After this review I was contacted about 2 hours later by a manager. She was very polite and seemed almost as frustrated as me at the incompetence that occurred. I will give them 3 stars for their customer service and the fact they did fix the problem within 15min. However, my dashboard will forever have a mark that cannot be fixed from the clip. Also they 'compensated' me with a free oil change, but I would never let any of the mechanics touch my car again, so it was a nice gesture but not useful. I called this shop to make an appointment to fix the airbag recall. The guy on the phone was friendly and said I can certainly drop it off on Friday and pick it up on Sunday. He took my information and said I was all set. I go in Friday, the person says they have no information on file, that I don't have an appt. He then questioned me if I called the correct shop and insisted I had called the other one in Silver Spring. I took out my phone and showed him the number I called, the correct one. He said 'someone must not be doing their job then, sorry'. No big deal to me, it just seemed like a minor miscommunication on their part. I told the person at the desk that I was going to pick up my car after hours on Sunday. He said no problem, it will be outside not locked up. I go on Sunday, after hours, my car is locked up. I have to have a friend bring me in the morning before work to pick up my car, major inconvenience. But again, seemed like their was miscommunication on their part, which is ok, annoying, but it happens. A week after I get my car done, I notice my dashboard looks funny. They put it in totally wrong! there are two clips sticking out of the dashboard, it is raised in some places it isn't supposed to be. I am appalled by this because if a mechanic cannot even take the time to thoroughly check that an entire dashboard was put in correctly, how am I supposed to trust his work inside the car I cannot see?! I am now forced to call and make an appointment to go back and have this fixed. Wasting more of my time because of their careless mistakes. Would not recommend this place to anyone.