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- Mon-Sat 8am-5pm
- Sun Closed
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5 helpful highest ranking reviews
Alex Rowan
I had a fantastic experience at the Tesla Service Center. I showed up with a door latch issue without an appointment, fully expecting to be told to come back another day. Instead, the team went out of their way to fit me in and took care of the problem right then and there. Not only were they accommodating, but they also fixed the issue in under three hours. The staff was professional, friendly, and kept everything running smoothly even though I was essentially a walk-in. It’s rare these days to see a service team be that flexible and efficient at the same time. Huge thanks to the crew for saving me a ton of hassle and getting my car back to perfect working order so quickly. If this is the standard Tesla sets for service, I’m impressed.
AMAXWELLC
Excellent customer service from Roderick, Habibi, Nelson and Dylan. They are going above and beyond during my service visit.
Kapil Nayee
My friend has been experiencing a stressful week, having encountered similar challenges in the past and not achieving the desired outcomes.
TRONG BUI
This Tesla service center has been, without question, the most frustrating experience I've had with any automotive service provider. I dropped my car off on Friday, April 3rd to have a light bar installed — an accessory I purchased with the car over a year and a half ago. I was told it would be ready by 2:15 PM. At 2:00 PM, the Tesla app sent me a "ready for pickup" notification. When I arrived, the service advisor told me the car wasn't ready — they were still waiting on the part and expected it Saturday, with pickup Monday. To his credit, he arranged a loaner car. Saturday, I received another "ready" notification from the app. I called to confirm, and the advisor (Julian) responded with a dismissive, borderline rude tone — as if I had no reason to be asking. I said nothing and drove over. The light bar was not installed. When I pointed this out, Julian said, "the ticket says it's ready." I asked to speak with a manager. He told me no manager was available on weekends. Monday, I called and reached Ben, the manager. He had no idea what was going on. He said he'd have someone call me back — I specifically asked that he call me personally. Five hours passed with no word. When I called again, Ben admitted he wasn't sure I was waiting to hear from him and had no update on my car. Only after I expressed serious frustration did he apparently get clarity from his team that the car was still in the shop. When I asked whether he expected me to make a third trip to pick it up, he said he might be able to arrange delivery — framed as a favor. This is a company whose CEO is known for audacious, world-changing ambitions. Spending $120,000 on a vehicle should come with a service experience that reflects that. The repeated miscommunication, false "ready" notifications, dismissive staff, and absent management accountability are simply unacceptable.
