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- Mon-Fri 8am-5pm
- Sat-Sun Closed
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5 helpful highest ranking reviews
Joseph McKenzie
First time at Zims, won't be my last. They cared about my new tire concerns. Had answers to all my questions and I ended up buying a more expensive tire but still below other prices in the area. I'd advise anyone in the Cumberland area when the $5.00 per tire tax hits in MD take that short trip to to Wiley Ford WV you'll be happy you did.
Adam Clark
They are my go to because they have quality tires and services that beat the other local shops by a wide margin. They stand behind their work as well, I just got tires last month and I was changing my brake pads at home and I had a lug nut that stripped out and I couldn't get the tire off at that point. I reached out to them and they were very quick to fix the issue at no cost and stood behind their work. They could have easily pointed the finger at me and said that I could have been the one who caused the issue but they didn't and were totally professional through the whole process. This situation has made me made even more of a loyal Zims customer and they will do you right as well!!!
Shelby Kennell
I’ve gone to Zim’s Tire and Auto Service multiple times, and I’m consistently impressed by their honesty and reliability. Each visit has been a positive experience — they’re always upfront about what my car needs and never try to upsell unnecessary services. As a woman, it’s hard to find an auto shop that makes me feel comfortable and respected, but Zim’s does just that. The staff is friendly, professional, and truly trustworthy. I wouldn’t hesitate to recommend them to anyone looking for quality and honest auto care!
Shirley Wilkinson
TERRIBLE EXPERIENCE! The owner is very rude & unprofessional! He quoted me a price on the phone & then when I went to pay charged me $30 more than he quoted me on the phone. He called me a liar & said he'd put cheaper tires on my car. I got 2 used tires, I had to take my car back a week later because my tire was leaking air. I was charged another $28 to patch a tire that was just put on there. I've been buying tires here for year's but, never will again! I would suggest going to Rice Tires, comparable prices with professional friendly service!
Sheila Wood
If I could give negative stars I would. This place deserves to be out of business. I'm not positive if they are running a scam or they are just that incompetent with their knowledge and service of vehicles. I wouldn't trust Zims to put air in my kids tricycle tires. About 7 visits to fix a simple oil leak, which you couldn't find nor fix and claimed it wasn't leaking even though it left puddles everywhere it was parked. Then the oil line blew and the motor seized. Well over a month just to get a replacement. The replacement was bad and not installed properly, got another replacement, installed wrong a second time. Let's not forget that they kept another car on the lift while they waited for back order parts and left our vehicle sit in the lot for about a month when they had the motor for it. When I asked why they didn't flatbed the car on the lift into the lot and fix ours, the answer was, they didn't want to lose the other car or the parts they took off. Really? If you lose cars and parts in your lot, maybe you should consider another career. So, long story short and over 20k later, and another garage fixing all of their mistakes, including not putting in new plugs when the new motor went in, but put the old plugs which were no good, one was bent, another smashed, and 2 wires connected wrong, the better business bureau will be contacted. Hopefully our attorney can get a settlement out of court, but if not we are prepared to go for the full amount of damages including lost wages because of not having a working vehicle in an acceptable amount of time. Again, don't go to Zims. They have no clue how to do simple work like find an oil leak. It ended up costing us over 20k, 2 motors and another garage to fix their mistakes. We also have a sworn statement from the garage that fixed Zims mistakes stating everything they had to fix over multiple appointments. This place deserves to be shut down. CSX, find another shop to take your trucks. You don't want them screwing up your vehicles for the railroad.