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- Mon-Fri 8am-6pm
- Sat-Sun Closed
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5 helpful highest ranking reviews
Dana M. Lewis
It was nothing short of a miracle that I found Auto Stop yesterday. The anxiety I experience when looking for an honest, affordable shop to address my concerns about my car is paralyzing. When I called, I spoke with Erica who was professional, knowledgable, patient and helpful. I was able to bring my car in within 2 hours of the call and my headlights were replaced in under an hour. I will return tomorrow for a tire rotation and have designated Auto Stop Falls Church as my primary auto shop. They provide you with a comprehensive diagnostic for free and will provide you with a report that prioritizes identified issues - they do not pressure you or intimidate you into thinking if you don't get this fixed now, you're minutes away from calamity. Erica also made me feel comfortable because she provided me with clarity as both a service rep AND experienced mechanic. This was the best experience I've had in years and my nerves - and wallet - have relaxed. Highly recommended.
Grace Marchello
Auto Stop Falls Church is my exclusive auto shop in NOVA. As a extremely cautious individual when it comes to auto shops, this place is trustworthy and non-predatory. When they give you a quote, they honor it even if other issues arise. They are the most transparent shop I've ever been to and list in detail all the work and always ask for consent prior to any work being done on the vehicle. There are no surprise fees or charges and they never tampered with my vehicle. Their staff is extremely friendly and helpful and can usually get you in the schedule the next business day. They offer free rentals and will even call an Uber/Lyft for you while they work on your vehicle. I've had welding performed, exhaust work, electrical work and inspections done on my vehicle and I couldn't be happier with their services.
Michael Tawney
Friendly guys and great service. They honored the warranty on my brake pads no hassle. They didn't try to sell me fluid changes I didn't need. When I had to replace a tire, they didnt try to replace all of them when it wasn't needed. Fast and communicative.
Myrtle Roy
I was pleasantly surprised to find this shop. My car was having engine problems and I took it to this shop for evaluation. High level of communication, reasonable prices and excellent customer service. They were even nice nice enough to pay for my Lyft ride to and from my house. I would highly recommend them.
Sûr
I was towed in with a dead alternator. They tested the new one extensively to make sure it worked, which was good, because it was faulty! As this would keep my car over the weekend and extend my hotel stay by an extra night, Bill gave me a discount and offered a loaner car for the weekend at no charge. And he even stayed about 15min past close (on a Friday no less!) to get me the loaner! They also gave my car a once-over, and pointed out things that were *actually* in need of repair (some fluids and my rear brakes), and didn't try to convince me to do it on the spot when it wasn't needed. I wasn't upsold on anything I didn't need, every interaction was respectful and friendly. Everything was explained to me with clarity and in detail. Fantastic experience to get me out of a bad situation!