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- Mon-Fri 7am-7pm
- Sat 8am-4pm
- Sun Closed
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Google Reviews 5
Y. K. (ID)
I’ve been using this service center for over three years, since buying a used car from them, and the quality has steadily declined. On my visit this week, they changed the oil (about $200) and charged $60 just to “reset the warning light.” They also quoted $230 to inspect—not fix—a parking-sensor issue. The oil change took about an hour, which was fine. The service rep, Max, then offered a free wash, saying it would take 15–20 minutes. Before I sat down to wait, Max assured me I’d be “good to go” once the wash finished. Forty-five minutes later, with no updates from staff, I had to go to the counter to ask where my car was. Max was busy, and another rep told me the paperwork wasn’t finished and that I needed to complete it. About 10 minutes later, they wrapped up the paperwork. Another 15 minutes after that, I finally got my “washed” car. It was just wet—not clean. The wheels were still very dirty, and the windshield had leaves on it. That was the last straw. I won’t be returning, and I wouldn’t recommend this center to anyone.
Lynette Parson
Had a great and timely appointment coordinated through Mike Smith. He was very professional and courteous. The dealership was very busy, but they got my vehicle serviced in a timely manner.
Gabriella Payne-Cray
Do NOT come here for service! They will break things and then try to charge you for it. I came in for a SIMPLE oil change with NO LEAK. Upon completion of service, suddenly my drain plug threads are stripped and the drain plug is leaking - and they of course would love to fix it - for $600! First things first: My truck is garage kept, so I would know for sure if it was leaking. The last shop who worked on it did so one year ago…wouldn’t it have been leaking before then? And of course there was NO video evidence of leaking plug prior to them touching it conveniently. The story from the salesperson changed constantly from it’s not leaking to it could leak. They said I’d have to have it towed out of there. Imagine driving your car to the shop to have it towed home! Ridiculous. Thank God I have a secondary dealer I could take it to that let me know the service person I worked with overtorqued my drain plug which then stripped the threads. It’s in another shop now which will leave me carless for a day or two and could mean this oil change is going to cost me way more than an oil change. There is no reason why I should leave the dealership with more problems than I had upon arrival and there is no perk in the world that would land me back here. If you value your vehicle this is not a trustworthy place to bring it. They are willing to do anything to make a quick buck.
Lyndon Ong
I waited about 20 minutes past my appointment time, likely because I hadn’t selected a service advisor. Esmirna came out and helped me with my service appointment, and she completely turned my experience around. She explained everything clearly and efficiently, went above and beyond, and was genuinely pleasant to talk with. Thanks to her, I forgot all about the initial wait. I’ll definitely be asking for Esmirna for my future service appointments.
Mark Ferguson
I have been having my vehicles serviced here for the last two years and the services has been outstanding. Ina Pacheco is the greatest! I have been lucky to have her as my service advisor during my visits! The service department sends detailed videos and explanations on what needs to be accomplished! I also like that they monitor previous repairs to ensure they had fully addressed the problem. My vehicles are a little older but they treat them like they were just purchased. Keep up the great service!