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- Mon-Fri 7:30am-5:30pm
- Sat-Sun Closed
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5 helpful highest ranking reviews
sang yoo
Review for Caliber – Fairfax (Pickett Road) Rating: ⭐⭐⭐⭐⭐ I cannot recommend the team at Caliber on Pickett Road enough! After my recent accident, I was concerned about the repair process, but this crew exceeded every expectation I had. As a 30-year retired military and disabled veteran, I truly value integrity, communication, and high-quality work. Caliber delivered on all fronts. They were fair, professional, and handled the entire process with the kind of precision I respect. Despite some unavoidable delays with parts and weather, I was never left in the dark. Brett Buchan, my Service Advisor, was absolutely phenomenal. He reached out every single day to keep me updated on the schedule and availability. That level of transparency is rare and made a world of difference. The craftsmanship is where they really shined: Wilmer (Tech): Did a masterful job on the repairs. The car feels solid and drives perfectly. Felipe (Paint Master): The finish is flawless. You would never know it was ever in an accident. I finally have my "Baby Girl" back home and she looks brand new. If you want your vehicle treated with respect and repaired by professionals who actually care about their customers, go see Brett and the team at Caliber. Thank you for your hard work and for taking such good care of this old vet!
Ashton Gravely
Everyone here was amazing and made me feel extremely welcomed! Their front desk staff was very warm and friendly and the technician was very friendly and skilled! They helped me to understand the issue with my car better, which was extremely helpful for someone with little to no knowledge on vehicles. Overall, 10/10 experience!
Richard Larkin
I walked into caliber collision, thinking I had an appointment. Turns out I did not- the claims rep for my insurance company, failed to make the appointment. Josh and Andrew said it was no problem and took a look at my Vehicle right away. These guys were just triple-fabulous in helping resolve the situation. Angie walked out immediately and assessed the damage to my car. It was minimal, yet he pointed out some details I had not noticed and made a quick fix on them. He gave excellent advice and recommendations. And my car literally looks better than when I walked in. I I have to say my expectations were far exceeded. So recommending Caliber Collision at Pickett Road is a no-brainer. Absolutely five star service and support.
Derek Skender
I have had to take my vehicle for repairs twice and each time have had top notch customer service from start to finish. Once they have your claim, just sit back and enjoy the ride!! :)
Ilana Cohen
Caliber did an amazing job repairing our minivan after we had an unfortunate run-in with a parking garage pillar. All the staff there are wonderful! Josh and Melissa took great care of us from the coordination side, while Bruce and Andrew completed a flawless repair. Andrew very kindly even buffed out an unrelated scratch for us, on the house. I highly recommend Caliber to anyone who needs post-collision services - you can’t go wrong there!