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- Mon-Fri 8am-5pm
- Sat 9am-12pm
- Sun Closed
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5 helpful highest ranking reviews
Ahmad Z. BALLOUCH
Unprofessional Customer Service Unprofessional Technicians They burnt my car's back seat and I have contacted them more than 10 times, even I took the car back to them and showed them the seat damages that were burnt by welding or something, They accepted their fault and told me they would contact me to bring and drop off the car with them again. I told them to order the parts or new seat and when arrived, call me I will bring my car and you can install it easily and fast, but they were telling me first bring the car, drop it off and then we will order the parts. once the part arrived we will contact you to give an estimate when it will be ready to pick up. The main point why I did not acdept this, is that they love to keep the car in their storage for long period of time to charge the insurance companies and the owners. I was calling them every week to get updates and they were telling me that one part is not available in the market and we ordered it and it is not clear when it will be delivered. I got the part name and number and start searching and contacting dealers parts stores and unbleavablly I found it within two minutes. That Honda dealer was just 5 miles away from their shop. I drove and purchased that little inexpensive part arround 12 bucks and returned to them that caused my car to rest in their shop for weeks. It has been complete one year that they have not contact me or refunded and or fixed their mistake. Their work quality went down than 3 years ago's quality. Their customer service is aweful and pretty unacceptable. Eventhough they told me not to write negative reviews on them, I am doing it on purpose so that you all know what is going on in Crash Chanpion (Crash Saboteurs).
kevin jiannotti
I had Crash Champions do some work on my 1996 GMC. The top of the cab - the clear coat and paint was gone - but the rest of the truck was beautiful. They did a dead match on the paint and the truck is now just beautiful. They have done work for me serval times on other car projects and two accidents that needed repairs. They way they computer match the paint and make sure every panel is blended. You never end up with a two ton car like a lot of other shops. Excellent.
Yvette Enge
HORRIBLE CUSTOMER SERVICE! The shop had my car for 49 days! Completely unacceptable. Horrible customer service. Kyle was full of excuses as to why my car was taking so long (49 days) and took no accountability. NEVER RECEIVED A CALL FROM A MANAGER! They did end up paying for 15 days of a rental car but that was ONLY after I insisted on it.
K. R.
The experience I received from Steve H., service advisor at Crash Champions in Lorton, VA, was inadequate, very disappointing, and lacked common courtesy and professionalism. My car was rear-ended in an accident. Repairs were done on the bumper and liftgate. Previously, the liftgate would open intermittently using the key fob, but I could always lift the gate manually. After having my car serviced at Crash Champions, I was not able to open the liftgate at all, using either method. I was told by Steve, that a diagnostic test was conducted by a third party (KMO) on my car, and the results showed that the motor for the liftgate was no longer working. Since there were no written documents that supported a diagnostic test was performed, I contacted the insurance company and asked that the test be performed again. I requested a copy of the report be provided to both me and the insurance adjuster. The insurance company agreed to have the diagnostic test done, in order to see if the impact from the accident may have damaged the motor on the liftgate, or if this was something I would have to pay out of pocket. I made an appointment the following Wednesday and brought my car back to Crash Champions. I waited while the test was being performed. When the test was completed, Steve went over and spoke with the technician from KMO. When I saw them talking, I went outside to hear the results as well. I was told by KMO that the motor had gone bad. Steve told me that KMO would be sending the report to him later that day, and he would send both the insurance adjuster and me a copy. Per my request, Steve gave me a written quote to replace the motor. It was ordered and I was told the part would be in that Friday. On Friday, I called twice to check on the status of receiving the diagnostic report. Each time I called, I asked to speak to Steve, but a receptionist would ask me the nature of my call. She would tell Steve why I was calling instead of him talking to me directly; and the receptionist would relay his response to me which I could hear, as if he was standing there next to her. I was finally told by the receptionist after calling back the second time, that Steve said he received the report and it would be sent to me. I also asked that Steve contact me to confirm he received the motor, since I had made an appointment to come in on Monday to replace the motor. The receptionist said she would relay that to him as well. I never received a call back. The next day, I emailed both Steve and the insurance adjuster to check on the status of the diagnostic report and arrival of the liftgate motor. I never received a response to my email. I refuse to continue to try and contact Steve; instead, I called the insurance adjuster who informed me he has also been unsuccessful in reaching Steve. It had been over a week since the diagnostic test was performed, and I still had not heard back from Steve or anyone at Crash Champions about the diagnostic report or if they received the motor. I decided to contact the General Manager, and was successful in reaching him. He apologized and sent me the report that afternoon. Steve is very unprofessional and inconsiderate. The customer service I received from him, was unacceptable. I should not have to keep calling and chasing him down to provide the things he knows he is supposed to give me, nor should I have to go through his receptionist to get a status, if he is standing there next to her, and can speak with me directly. His poor conduct and negligence in conducting business with me, needs to be addressed with the general manager. I will never do business at this location again.
Franklin Rivera
If this rating could let me put -5 ⭐️ i will. My car has been in your shop for over a month and every time I call and ask for updates the team always lying stating that the car will be ready next day and have been saying the same thing for 2 weeks in a row. Clearly no customer service whatsoever and staff and management do not hold theirselves accountable on what they are saying. Clearly if you know your job you will see howl long it can take to get it done. I just wish the rental car was running under your cost and maybe your team will be more responsible.