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- Mon-Fri 7:30am-5:30pm
- Sat 10am-12pm
- Sun Closed
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Business Type
GPS Location
5 helpful highest ranking reviews
Teakay
Old-fashioned customer service DOES exist, and you can find it here. You won't walk in and face silent people looking down - you will be seen and greeted here! They actually show they care for customers. Location: easy to find, ample parking, easy to get in/out. Appointments: simply call and a human answers! Not only that, but they are all extremely friendly and polite! Easy to book appointments, lots of time blocks, they'll work with your needs. Estimates: super quick and easy! They were so polite, friendly, and informative. During my original estimate, they explained what they could see and that, once they pulled everything open, they may find more damage. They did, but I was updated immediately as was my insurer. I got no impression whatsoever that they were looking for something extra to charge or add - just what was necessary and everything was spelled out. Rental: my insurance sent me to Enterprise, who picked me up at the garage to go get a rental vehicle. When picking up my car, I was able to leave my rental with Downtown Garage for return. However, had I needed a ride, Downtown will also provide transportation within the local area. Facility: small, clean waiting area. Focus here is on the working space to repair/service vehicles, so don't expect free snacks and computer desks like some dealership service locations - this Garage does what it does well and with a clear focus on maintenance/repair and customer service. I highly recommend this business due to my experience with great repair work and excellent customer care.
Darnesha Cowger
The ladies in the front are AMAZING, very down to earth and personable. I wasn’t able to pick my car up for a week after it was repaired and they were very understanding and helpful. I like the extra touch of receiving a text from Javier when my car was going into the paint shop. When I came to pick up my car Javier came out and introduced himself and spoke with me about my car. The entire experience was wonderful and I had no doubt it would be. 30 years ago I had an accident and Downtown Garage repaired my car, my experience back then is why I chose them.
Geneva Dixon
I would like to sincerely thank Wendy at Downtown Auto for her true professionalism throughout the entire process. She consistently kept me informed and up to date regarding my car repairs, making sure I was always in the loop. Wendy handled all communication with the insurance company, which took a huge weight off my shoulders. Her organization, clear communication, and attention to detail truly kept my mind at ease during what could have been a stressful situation. I greatly appreciate her dedication and outstanding customer service. Geneva
Holli Butler
This is my second time at Downtown Garage and they are fabulous! The office staff is very friendly and helpful. Brad did my estimate and really knows his stuff. He was dead on and I appreciate that more than anything. This will always be where I take my car for any damage. They are honest and do great work!
Laura Ellis
Through no fault of my own, I found my way here again. Everything about the process was seamless. The ladies at the front desk were wonderful. Brad did the work and we couldn't be happier! Our car was ready before it was promised and repairs look great!