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5 helpful highest ranking reviews
AR
Seeing someone else's horror story about a scammy tow company made me glad I picked this place when my starter went out. Even on a Sunday, I was answered by a professional sounding assistant who politely guided me through options and quotes. (Before this, I tried connecting with another company that seemed a bit scammy looking back and barely got back to me before saying their driver couldn't) The driver was super kind as well! He tried to jump start my car, even getting in himself to try starting it, but before even doing that was informative enough to know it wasn't just a dead battery (as I'd tried jumping it with a neighbor earlier). I was just glad that on a Sunday, and thankfully from home, they were able to get to me in less than 1.5 hours and drop off to my mechanic down a couple miles away. I'm not sure what typical rates are because I used to have service through my former insurance. Jump start price maybe seemed high, but that was eliminated due to nonissue.The tow price didn't seem obnoxious considering. (I wouldn't have wanted to spend money on anything anyways but it is what it is lol) The driver sent me a link to pay and image of my car at drop off. Overall, thorough and friendly service that made me feel at ease and handled with care even being in a pinch.
Lonzell Terry
Walter was my tow guy very nice guy and he had a very fast response time. I would recommend using there service.
Miyah
I cried on the phone with Walter and was in such a panic. He took it upon himself to get to me and help me out when I was completely hopeless and I have never expected some one with a towing company to be so personal, caring, professional, and efficient. Thank you, so so so very much. I wouldn’t hesitate to recommend Walter and Eastern Towing to ANYONE who needs a helping hand that can also be a friend. More companies like this and more service providers like Walter please.
Caitlyn Rambo
My car broke down on my way to the dealership at 6:30 in the morning. They were the only towing company to answer the phone even though all the companies claim to be 24 hours. The man on the phone told me that it would be at least a 2 hour wait. Walter was at my car within an hour and was super nice and helpful. When we arrived at the dealership he told the service agent what the problem was and showed them the missing lug nut on my back tire and how loose the tire was. He reassured me that I did the right and save thing by pulling off the road and calling for a tow. He help explained the problem better then I could. I’m so grateful for the help Walter gave.
D C
Every aspect of my experience with Eastern Towing was outstanding! They were on time, courteous, and very professional. Walter took great care of my car and is one of the nicest people you'll ever meet.