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- Mon-Fri 8am-5:30pm
- Sat-Sun Closed
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5 helpful highest ranking reviews
Carlisle Levine
Falls Church Auto Body did excellent body work on our car. The dent we experienced was difficult to fix, and Falls Church Auto Body fixed it in such a way that it looks like it never happened. That said, other parts of our experience left much to be desired. Falls Church Auto Body forgot to put the stripe back on the left side of our car. We had to point it out when we inspected the car upon pick up. The mechanism to open the flap to fill our gas tank was stuck. Thankfully, my husband had tools to fix it. Two of our car magnets were lost in the car wash process. It wasn't clear why someone had gone through the storage area between the driver and front passenger seat. Whoever did it left it sloppily re-closed, with a rag sticking partially out. We don't know why the car's clock was reset to PDT (from EST) or why someone's Bluetooth was used with our car. Our gas tank read less than a quarter tank when we picked up our car, and yet, our odometer only read 350 miles, when we always get 500 miles or so per tank. We don't know how to understand that and regret that we hadn't checked our odometer readings prior to leaving the car. Our takeaway from this part of the experience is that greater care for clients' cars is much needed.
Taylor Lyles
My dumbass neighbor hit my PARKED vehicle. After going through his insurance to fix the scratched on my truck they told me to bring it to this auto shop! It was just cosmetic damage (some scratching on the passenger side by the front tire) I dropped the truck off on 02/23 at about 12pm ET and i got to pick it up at 4pm ET TODAY! Quick turnaround! Friendly service! Def reccomend these guys!
Ross Vincenti
I'm a satisfied customer. Took our Mercedes GLE after Christmas to repair a scrape on the passenger side rear door. FCAB was recommended by my insurer. The estimated time for repair was about ten days and they completed in three days. The quality of work was fine, my only quibble is that the inside edge of the fender panel that is hidden when the door is closed is ever so slightly uneven - it's not even visible, it is only noticeable when I run my hand over the seam and I feel it. It's not bad enough to have them redo the work, and in all other respects the work was done properly and it looks fine. So yes, I would recommend this shop to someone who needs paint/bodywork done. I would note the place is very crowded (which is bad for parking) but it had no impact on the quality or timeliness of the work.
Lee E
The work on my car was fine but took over a MONTH. The problem is Jen. Because of miscommunication between the shop and my insurance, my car sat there for an entire month. When I tried to sort it out, Jen blamed me, said I had an “attitude,” and denied receiving emails I had already sent multiple times. She was rude, dismissive, and completely unprofessional. Jen is the reason I’m leaving this review and the reason I won’t be back. As long as Jen is working there and there’s no clear corrective action from management, I will strongly advise friends and family to take their business elsewhere instead of spending a dime of their own or their insurance company's money at Falls Church Auto Body.
Jasmine Pearson
I’m sharing my recent experience with Falls Church Auto Body to help others make an informed decision before doing business with them. When I first arrived, I was greeted by Andrew, who was assigned to my case. I explained that my car had been rear-ended by a company vehicle. Without completing a full inspection, Andrew immediately claimed that the other vehicle couldn’t have caused all the damage. He insisted there was pre-existing damage, essentially accusing me of having been in a prior accident. I calmly explained that I had not been in any other accidents, yet he continued to push that narrative. I told him I didn’t appreciate being called a liar and had no reason to mislead him. We then reviewed the front-end damage, which was caused by someone making an illegal left turn. While standing on the driver's side of the vehicle, Andrew abruptly said, “You're in my way.” I reminded him that the polite way to say that is “Excuse me.” He ignored that and then told me to “open the door.” I responded, “Say please.” He sighed, then finally said, “Please.” I explained that I’m from South Carolina, where basic manners and hospitality still matter. At that point, I returned to the office and asked to work with someone else. From there, Calvin took over and completed the rear bumper estimate. I was told they would follow up with the estimate for the front. Three weeks went by without any communication, so I called. Calvin told me that Geico had requested they pause the work. I made it very clear that I had never asked for work to stop and that I could pay out of pocket while waiting for reimbursement. Strangely, work on the rear bumper continued without hesitation even though Sedgwick hadn’t paid them yet which made the reasoning for pausing front-end work inconsistent and frustrating. A week later, I called again for a status update and was surprised to learn that my case had been handed back to Andrew, despite my explicit request not to work with him. He told me the car wasn’t ready and said they would call me when it was. Eventually, I was told my vehicle was ready, only to arrive and be told I couldn’t take it because they hadn’t received Sedgwick’s payment. This was after I had already explained multiple times that payment was confirmed and being sent. I was asked to provide documentation again which I did. To make matters worse, Andrew sent me a text requesting documentation and started it with: “Hood Morning.” Regardless of whether this was a typo or not, given the prior tone and my ethnicity, I found it highly inappropriate and offensive. After another round of unnecessary follow-up, I again took on the responsibility of coordinating communication between Sedgwick and the body shop something their team should have been handling (Sedgwick for verbatim "I was doing FCAB dirty work"). I also looked up Falls Church Auto Body’s own policy, which clearly states that a vehicle may be released once payment or proof of payment/approval is received. I had already provided this. Still, my car was held longer, costing me time, gas, and rental fees. When I finally picked up my car, I noticed a new red scratch that was not there before. The front grill was still the same damaged one, despite being part of the reported damage. I detail my car often and know it well the condition it was returned in was just not what I would expect from FCAB. Happy to share before and after pictures. This was my second visit to Falls Church Auto Body, recommended by a good friend, Mike at Herb’s Auto Repair. This experience should have been simple but turned into a frustrating ordeal due to poor communication, unprofessional behavior, and a lack of follow-through. Being dismissed, disrespected, and forced to manage tasks the shop should have handled left me extremely disappointed. I hope this review helps others choose a shop that values integrity, communication, and basic customer respect unlike what I experienced here.