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- Mon-Fri 8am-6pm
- Sat 8am-3pm
- Sun Closed
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5 helpful highest ranking reviews
Anthony Peck
I was hesitant to make the drive down from DC, But it was definitely, well worth it! Communication and customer service were great. Estimate was spot on, and work was done in a timely manner. Sammy was responsive to all my questions. He is great, and will be my "go to" mechanic going forward. In fact, now that I have him, I have started shopping for a 911 !!
Erik Haldeman
To say that I am pleased with German Auto Group is an understatement. My GTI was getting tired and it needed a new clutch, it needed the suspension replaced, and German Auto group delivered. Steve was a godsend who I was so grateful for recommending everything that he did. When it came to the clutch replacement, he picked the perfect one and the clutch is so much better than it was even when it was new. Anyway, I found my mechanic and I’m so grateful for these guys. Thank you again Steve for taking care of me!
Mark Pannell
Brought in our 1985 BMW 524td, as it was stalling and having difficulty starting. Steve welcomed the opportunity to work on the car but noted that the repair work would present some challenges, including that their tech, Alberto, was less familiar with diesels (but willing to try), that it would be difficult to get parts, and that there is no diagnostic tool for a car of that age. He flagged what the likely issues were and that we'd need to go through a process of elimination. Since we had already called dealers and other German auto shops with no interest elsewhere, we took a chance on German Auto Group. Over a period of two months, they had to order glow plugs, gaskets, a cooling system connector, fuel pump, sometimes from Germany. Each time Steve researched the original 1985 part numbers and then found the best price and quickest shipping possible, using reliable sources. They replaced the glow plugs and fuel pump (with some minor accompanying parts), fixed the starting/stalling issue, and now the car is running like a champ! The best part was that Steve continuously communicated updates on progress, what we needed next, and involved me in the process. The labor charge was very reasonable and our car is back on the road! Many thanks to Steve and Alberto at German Auto Group! Highly recommend bringing your unique and treasured car to them!
Mohammad C
I took my car down there for a no start issue, and it turned out to be an ignition coil. I took them a little while to fix that and that wasn’t a problem as this car is not my daily driver. Then I received a phone call from them, informing me that they had broken the key in the ignition and that they couldn’t get it out. They assured me that, of course they would fix this and at no cost to me, and so on. I’m a nice guy, so I thought to myself no problem. Just take care of it and I’ll pick it up when it’s ready. It’s been about a year now without my car if not a little longer. Every time I call or email I receive a runaround reason or answer. Somehow BMW no longer makes the part, BMW currently has the key at their dealership getting cut this instant, that I cannot simply buy the part and bring it in for them to install, and that they are trying their best. I’ve replaced lock cylinders before on similar cars. It’s not rocket science and I would like my car back. Some updates approx 2 months later: within a day of posting they called me to apologize and assure me that they will do everything they can to make this issue right. They gave me a deadline of a week to get the part in. Naturally, the fantasy part arrived at least a week overdue and my car is nowhere near being fixed more than a month later. I recommend 100% avoiding this hellhole, a terrible business and clearly not specialized enough in their “specialty” of German cars. Don’t believe me? My car is a blue 86 535i with the license plate Tubular and yellow high beams. Go to google street view and see how long it’s been sitting in their lot. If you drive by there you can’t miss it, lord knows I see it everyday on my commute.
Lamont Marable (MardysREInvestments)
They definitely know me by now—especially Martha! I own a Porsche Carrera 911 and had my maintenance done here even before I bought the car. After the purchase, I had them install an aftermarket exhaust for under $900. Later, I ran into an issue with a hose that took a few days to fix, but it was resolved permanently. They did accidentally scratch my bumper, but they took full responsibility and repaired it at no cost. Even though I live in Waldorf, I keep coming back because of the outstanding customer service, free pickup and drop-off to the subway, no need for appointments, fair pricing, and—most importantly—they really know how to work on my car.