Landmark Auto Group

car_repair GPS Located
★★★★☆
4.4 (118 reviews)
Location
Address:
5350 Duke St
Alexandria, VA 22304
GPS Coordinates:
38.812436, -77.124854
Contact Information
Phone:
(703) 751-6000
Contact:
Landmark Auto Group
Hours of Operation
  • Mon-Fri 8am-6pm
  • Sat 8am-3pm
  • Sun Closed
Business Information
4.4

Rating

118

Reviews

car_repair

Business Type

GPS Location

5 helpful highest ranking reviews
Caroline A
★☆☆☆☆ 3 months ago

You Can Sell More, But Don’t Lie/Mislead People Very disappointing experience from beginning to end. I initially came in for a simple oil change, but the final bill was nearly double what I expected, with no clear explanation provided upfront. When I questioned the pricing, the explanation I received did not make sense and was not convincing. To make matters worse, even the dealership charges about 40% less for the same service. Later, my wife brought her car in for an emissions inspection, and it felt like they were trying to find anything possible to upsell additional services. Instead of focusing strictly on the emissions test, the conversation quickly shifted toward recommending extra repairs. At one point, they even suggested ordering a new rim and attempted to charge me a deposit for it without properly asking for my approval first. To make matters worse, the two men working in the office were rude and dismissive when we asked questions. Their tone felt aggressive and unprofessional, which made the entire situation uncomfortable. After insisting on a refund and waiting a long time, they gave me a receipt stating the money would be returned to my card. However, when I reviewed the receipt at home, I noticed the refund was processed to a different card number, not mine. This made me seriously question where the refund actually went ( to their own card )? There’s nothing wrong with recommending services, but honesty, transparency, and respect should always come first. If you decide to go here, make sure you request a detailed written estimate before approving any work and carefully review the final invoice. In my experience, it’s best to stay away.

Ivina R
★★★★★ 5 months ago

I’ve been coming to this shop for a few years now, and I’ve always had a great experience. As a single woman who doesn’t know much about cars, I’ve never felt taken advantage of. Max and his team take the time to explain what’s going on with my car and let me know whether something needs to be fixed right away or if I have some time. I moved from VA to DC and still only trust this shop with my car. 10/10 would always recommend

jam Willaim
★☆☆☆☆ 3 months ago

I had an absolutely terrible experience here and would strongly advise anyone to take their vehicle elsewhere. I brought my car in with a guarantee that the work would be finished the same day. As soon as I left, they called to tell me it wouldn't be ready. They ended up keeping my car for the entire weekend, leaving me stranded. To make matters worse, they charged me $100 more than the original quote. The worst part - I had two new tires installed. After driving barely 10 miles, both tires were already damaged and unusable. I had to go to a different shop and pay to replace both of them all over again.

Mustafa Saeed
★★★★★ a year ago

Highly recommend this shop! The team here is honest, professional, and truly knows their stuff. I brought my car in for a strange noise, and they diagnosed and fixed the issue quickly without trying to upsell unnecessary work. Prices were fair, and the service was top-notch from start to finish. It’s rare to find a mechanic you can fully trust, but this place is definitely i recommend it

Kirk Wachenheimer
★★★★★ 9 months ago

Excellent work with fast service and great communication! I can't say enough good things about Max and his crew. They've done tires, brakes, state inspection, coolant, and axle work for me, and each time is honest, fairly priced, and smooth.