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- Mon-Fri 8am-6pm
- Sat-Sun Closed
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5 helpful highest ranking reviews
Michael Lim
Took my wifes g wagon here to get roof fixed. When we received the car back there were scrapes and marks and paint chipping. The mechanic that worked on the car said “oh those will come out” dont come to this shop they are shady and dont take accountability. They left my daughters car seat hanging on a stuck seatbelt. The mechanic was talking about “i got kids too” very rude people.
Melissa Newbell
I have to acknowledge the expert work performed on my car. I turned my car into Mercedes of Arlington Collision Center a month ago and I am driving it today. Nicolle Chavez was amazing. She assured me that they will make it like new and she did just what she said. It’s a shame that they do not do a survey for them as they do for their service department because I have been in car accidents before and never experienced the level of service I received from them. They were courteous and always kept me informed. The car is beautiful and I am grateful that they were able to take and assist me through this matter.
Angelica
I do not recommend the Mercedes-Benz of Arlington Collision Center. I have been serviced by the sales and service department with no issues. My windshield needed to be replaced due to weather damaged beyond my control. I dropped my vehicle off and it took 2 weeks for me to get it back the first time. There were food and garbage left in the vehicle on the passenger side. As soon as I received the vehicle I noticed more cracks in the windshield and this time on both the driver and passenger side windows. I reported it and they charged me a 2nd time for the windshield and both windows. To make a long story short I was charged over 6,000 for a windshield and side window replacement which I can not prove happened while in my possession because my car was at the body shop for 2 weeks. My arm rest was also damaged when I received it and they told me that there was no proof that they damaged the vehicle. I know for sure my arm rest was not damaged when I dropped it off. I keep my car very clean and I rarely drive it. Fast forward they were aggressive with me paying out 6,000. To make a long story short I overpaid for poor service, not only that the materials they used are very cheap. After paying in full they sent a flyer in the mail asking me to purchasing a new car from their location (seriously???). I have another appointment to replace the windshield again! Unfortunately the damage is done with this location and I will never do business with them again body shop, sales or service.
Lucius jackson
I’m very happy with the bodywork. It took a long time to get parts due to Mercedes parts shortages but it was well worth the wait. Only small hiccups with communication but face-to-face customer service was great but phone calls were not always answered or emails. Natalie was my service advisor. She was fantastic!.I would certainly use them again for any other car issues that need fixing. My wife has a Lexus that has scratches on the hood that I’m thinking about bringing to them for repair.
Brandon Hutchinson
I worked with Brian from this Collision Center and Nicole, the Geico adjuster here, in repairing my 2019 Toyota Camry SE from a hail storm in June 2019. Nicole made the process super simple and easy from a Geico perspective and Brian kept me informed throughout the entire process. My hood, parts of the door, and the gas cover needed replacing and the stock parts they order are not painted. They did a flawless job getting the paint done and repairing the vehicle so that no dents were noticeable. I had roughly $7,350 of hail damage and left only paying a $500 deductible. My car actually got hit by a Henry’s Towing Company on the lot under their care as I was in transit to pick it up. The bumper and wheel were damaged. They handled all of that between the companies and other than it affecting my vehicle, it did not affect me what-so-ever. This service center repaired those issues too in about a week time-frame and kept me in the loop. They also did an alignment and detailed my car both times. Overall, they did a phenomenal job repairing my vehicle and had excellent customer service. If my car ever has problems like this again, this will be the first place I take it. Tip: If you’re going through Geico, doing it through the application is super simple and fast. You can also organize for a rental through it.